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Upholstery Care Guide

Thank you for choosing to purchase your upholstered product from Made to Last. Each piece is individually manufactured using a combination of traditional bench skills and modern technology. We make our own frames from the very best selected timber and ensure the highest standards of quality control at each stage of the process.

We mainly try to source our fabrics from the UK and where necessary around the world keeping up to date with the ever changing designs in fashion. The overall reliance is still on the hand finishing throughout the production process, helping to make each item unique of which we are all very proud, and we hope this product (still made in the UK) will give you many years of comfort and enjoyment. Handmade upholstery is not an engineered product and should not be considered as such.

If you still have questions about caring for your upholstery after reading this guide then please give us a call on 01223 967901 or email us at [email protected].

Upholstered Furniture Care

  • When first unpacking a new sofa, sofabed or armchair, you may notice some packing indentations in the fabric or the fillings, usually these will disperse with use or simply require stroking with a hand or clean dry cloth to reconfigure the fabric pile or creases.
  • Cushions can seem compressed and may need plumping to redistribute the fillings.
  • When moving furniture within the home, lift sofas and chairs by the base to protect the frames, do not drag or pull by the arms as this can damage feet or weaken arms.
  • Sitting on the arms of sofas and chairs can damage the frame as they are not designed for the extra weight, equally standing on sofas can displace springs or supportive webbing.
  • Try to avoid sitting on the edge of cushions or perched on the front edge of chairs as this can mis-shape the fillings. Plumping and straightening cushions daily will keep the feathers or fibres from premature flattening. Change seat positions if possible to prolong even life.
  • Keep all furniture at least 1 meter away from direct heat sources such as radiators and air conditioning. Any upholstered furniture should not be placed near an open fire.
  • Sharp objects such as toys, buckles and pet’s claws etc can cause damage to the pile and the weave of the material, scratch leather and cause premature wear.
  • Vacuum your upholstery occasionally using the soft brush attachment to remove tiny dirt particles which get into the pile and wear out the fabric.
  • Extreme amounts of water / moisture are harmful to the fabric and will destroy it by loosening the weave and giving a baggy appearance.

Feather & Fibre /Feather & Foam / Foam & Fibre Cushion Interiors

With all cushion interiors please remember to turn them regularly to help spread the wear evenly and plump the cushions, this will retain the shape.

Failure to turn and plump the cushions daily will lead to premature flattening of the interiors, often forcing an earlier than expected replacement.

All fibre and feather interiors will lose some of their initial fullness and soften with use, this is perfectly normal.

Foam Seat Cushion Interiors

This type of interior helps retain cushion shape and are very low maintenance. Avoid sitting on the front edge, as this causes a rounding effect dragging the cushion case seam around.

Feather Cushion Plumping

Feather cushions tend to settle and sink with use and can appear untidy to some but a sumptuous lived-in look to others. To keep them pert, frequently fluff the sofa cushions to help them retain their shape.

To do so:

  • Remove all cushions and place on a clean floor, flip and rotate each cushion changing seating position allowing the cushions even use.
  • Push inwards on the the sides of the cushion covers several times to concentrate the fillings into the middle and then fluff the filling by scrunching the feathers inside.
  • Plump the cushions from the sides again before placing back into place and brushing your hands over the top to smooth them.
  • Back cushions can be fluffed and shaken just like a pillow to redistribute the feathers, again rotate and change position before setting back in place.
  • Brush your hand across the face to smooth.


Today’s luxurious chenilles and velvets have a deep pile which when viewed from one direction appear darker than from another. Over time the pile is also subject to a degree of flattening caused by normal usage, this is a normal characteristic and should not be seen as a fault.


Swiftness in dealing with any spillage is of the essence.

Using a sponge dampened with warm water mop up any excess liquids.

There are cleaning kits available from leading retailers, however we would always recommend consulting a professional cleaning company.

No attempt whatsoever should be made to clean a fabric marked ‘dry clean’.

All cushions are fitted with a zip, this is not to facilitate home cleaning but merely the most efficient way to finish a cushion case.

Cleaning Velvets

Velvet is a very delicate material, which requires special care as it can be easily damaged.

Velvet is a very luxurious fabric, which isn’t easy to maintain. If not properly cleaned, its fabric can be crushed and damaged. Velvet made from synthetic materials is easier for cleaning.

Follow the advice and tips presented below to avoid damaging the smooth surface of your velvet upholstery.

  • Vacuum clean your upholstered furniture with the attachment designed for furniture.
  • Make sure you collect all the loose fibres (i.e. dust, feathers, hair) from your upholstered furniture, running it back and forth until the excess disappears from your velvet furniture.
  • Examine the pile of your velvet upholstery by running your hand from back to front, if its smooth this is the direction of the pile, brush it in this direction using a soft brush.
  • If you want to remove stains from your velvet upholstered furniture, you should make the stain dry by applying a soft clean cloth on it to absorb any liquid. Don’t apply too much pressure as this can crush the fibers.
  • You can use a dry cleaning product to remove some stains (any good hardware store, read the manufacturer’s instructions carefully!).
  • After you clean the stain, let it dry well and brush it in the same direction as the pile with a velvet brush, until the velvet returns to its normal appearance.
  • Its always best to consult a professional to conduct dry cleaning.
  • A steam cleaner is perfect for removing stains, dirt and debris, disinfecting the velvet fabric. Do not touch the fabric with the steamer head as this could crush the velvet. This process is best performed by a professional.