You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
- with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
Terms & Conditions
The provisions set out below give the Terms and Conditions on which you may make use of our website. Please read these Terms and Conditions carefully before ordering any products from this website.
You should understand that by using our website and/or making use of the services we provide , you agree to be bound by these Terms and Conditions. We may update these terms from time to time and place the updated terms on our website. If you do not agree to these Terms and Conditions then please do not use the website.
We are Made to Last Ltd, a company registered in England and Wales under company number 08802233 and our registered office is at 11c Kings Parade, Cambridge, CB2 1SJ. We operate the website www.made-to-last.co.uk
By placing an order through us you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
Our website lists a variety of products from different sellers. There are different kinds of contracts with different suppliers.
In most cases when you decide to purchase one or more products via our website then the resulting contract of sale is between you and the relevant seller or sellers.
However - we also work with a number of manufacturers as an agent/retailer for them and in those cases the resulting contract of sale is between us and you.
If you are buying Made to Last own brand products then your contract of sale is direct with Made to Last Ltd.
You can check the terms and conditions on each suppliers brand page for confirmation of the nature of the contract you are entering into.
Before completing the order process for any product you should check and make sure you are happy with the terms and conditions of the seller. We act as the agents for the seller, handle correspondence with you between order and dispatch and carry out payment processing on behalf of the seller.
Although we take great care in our choice of the suppliers and their products that we list on our website, as we are not the suppliers, we cannot take responsibility for the quality of those products. We give no undertaking that the products will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the seller.
With Made to Last own brand products then we do take full responsibility for the quality of the products and offer a clear warranty on them as shown on the product pages.
When you place an order through our website then we may disclose your customer information related to that order to the relevant seller.
Note that all product descriptions are produced by the relevant sellers and that we do not possess any items offered for sale by sellers through this website. All products are supplied to you directly from the sellers or via our distributor partners.
Please note that we not deliver outside the United Kingdom.
Access to our website and the services it provides are dependent on third parties for a number of functions and so may be unavailable at any time for varying periods. We will endeavour to work with the third parties to resolve any issues in a timely manner, but cannot guarantee to do so.
We own, or have a licence to use, all rights and title to our services, including all rights under patent, copyright, trade secret or trademark law. You must not extract or use any of the content on our website for commercial purposes without agreeing it with us beforehand.
Order, Payment and Contract
Your order constitutes an offer to the Seller to buy the Products. All orders are subject to acceptance by the Seller, and we will confirm such acceptance to you on behalf of the Seller by sending you an e-mail that confirms that the Products have been ordered and an estimated dispatch date (Order Confirmation).
The contract between you and the Seller (Contract) will only be formed when you receive your order confirmation email. As some items may not be in stock, the Contract will relate only to those Products listed in the Order Confirmation.
The price of the Products and the delivery charges will be as quoted on our website, except in cases of error (see below). We reserve the right to cancel an order up to the point of delivery to cover cases such as pricing errors.
The price of Products is inclusive of VAT, but exclusive of delivery charges. The delivery costs for each Seller varies according to the delivery methods they use.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
It is always possible that, despite our reasonable efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our Order Confirmation process so that, where a Product's correct price is less than the stated price, we will inform you and refund you the difference in price. If a Product's correct price is higher than the price stated on our website, we will normally, at the discretion of the Seller, either contact you for instructions before sending an Order Confirmation, or reject your order and notify you of such rejection.
We are under no obligation to provide the Products to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error could have reasonably been recognised by you as an error.
Payment for all Products must be by credit or debit card, Paypal, online bank transfer and at point of order. We accept payment by all major credit cards except for American Express and Diners Club International. We reserve the right to update our payment methods from time to time.
In accepting or otherwise processing your payments related to the purchase of Products we are acting as the commercial agent of the Seller. The Seller agrees that the valid payment by you to us for the relevant Products between you and the Seller will satisfy your obligation to pay the Seller for the relevant items.
The Seller also agrees that it will not seek any legal or other recourse against you for payment of Products if you have validly paid us.
As part of the Order process through our website we will take payment for the Products. As with most internet based companies, for convenience and security, we use a trusted third party [Stripe and Paypal] to handle the payment processing on your behalf and, of necessity, your personal details will be passed on to them. If you have any concerns about them you should check their details before proceeding.
Where free delivery is offered on standard priced products or as part of a promotion there will be exceptions for delivery to remote areas such as the highlands of Scotland, offshore UK and other remote areas of the UK. We cannot offer free delivery to these locations because we are charged a premium to deliver to them by the delivery companies that we and our suppliers use. Enter your postcode on the checkout page to see confirmation of any delivery charges to your address.
Products with free delivery
On some products that we sell where there is typically a free delivery service to most UK addresses there are usually a few exceptions as different delivery companies carry surcharges for locations that they consider to be remote or hard to get to.
However - before purchasing anything on Made to Last you will always be shown the precise delivery charge that relates to your order once you enter your postcode on the checkout page before you purchase so there will never be any surprises.
There are many possible combinations so we are unable to list all here but for the Made to Last own brand sofa beds and sofas we offer free delivery to all UK addresses with the following exceptions:
The following postcode areas carry a delivery charge of £60:
The following postcode areas carry a delivery charge of £100:
Outer Hebrides (HS)
Our Refunds Policy
As you are contracting as a consumer in the United Kingdom, you have a statutory right to cancel the Contract at any time within 14 working days from when the Seller delivers the Products to you (cooling-off period). You will receive a full refund of the price paid for the Products. This may not include the delivery cost if there is one or the cost of return postage/shipping.
In cases where there is something wrong with the product when you receive it then you will be refunded the full amount paid including delivery.
In some cases our suppliers can collect returns from you but please note that the cost of them collecting the product will be deducted from your refund. You will be informed of the cost of a collection prior to agreeing it and will always be given the option of returning the product at your own expense.
Again - in cases where there is something wrong with the product a collection and replacement will almost always be covered by our suppliers.
To cancel the Contract in this way, you must inform us in writing by email to [email protected] and return the Products to the Seller as soon as possible using the same packaging that the Products were wrapped in on delivery to you.
The Products must be returned to the Seller in the same condition in which you received them, and at your own cost and risk.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, the Seller may have a right of action against you for compensation. We will process the refund due to you on behalf of the Seller as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Products in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to the Seller.
If you have received your Products and, outside the cooling off period but within the warranty period, consider that they are defective, please return them to the Seller with the reason for return and also inform us. Each Product description provides a clear statement of the warranty (or guarantee) period offered by the Seller (shown on the product page). This warranty is that, for at least the warranty period, the Product will conform in all material respects with its description, be of satisfactory quality and be reasonably fit for all the purposes for which products of that kind are commonly supplied and used. Of course, the Product must have been used by you in a responsible way and not misused or ill treated by you.
We will liaise with the Seller and you to try and resolve any issues. If there is agreement that the Product is faulty, we (on behalf of the Seller) will notify you of your refund via e-mail within a reasonable period of time. Any refund due to you will be processed as soon as possible and, in any case, within 30 days of the day it is confirmed to you via e-mail that you were entitled to a refund.
The price of the defective Products will be refunded in full, including any applicable delivery charges and any reasonable costs you incur in returning the item to the Seller.
The refund of any money received from you will normally be done using the same method originally used by you to pay for your purchase.
It is not the policy of our Sellers or us to provide a refund for non-faulty Products outside the ‘cooling off period’. This does not affect your statutory rights. Written Communications on our website.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us and with Sellers will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. In placing Orders through our website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
This condition does not affect your statutory rights.
We disclaim responsibility for any loss or harm resulting from your use of any part of our website and the services provided by it.
The website is provided ‘as is’ and ‘as available’ and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties. Neither we nor our licensors are liable to you or any user for any misuse of the website, whether direct, indirect, or consequential, whether such claim is based on contract, tort or otherwise.
This of course, does not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Events Outside our control or the Control of the Seller
We and/or the Seller will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by events outside our or a Seller’s reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our or the Seller’s reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.
Either our and our Seller’s (as the case may be) performance of their obligations is deemed to be suspended for the period that the Force Majeure Event continues, and either we or the Seller (as the case may be) will have an extension of time for performance for the duration of that period.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable for any reason, then such term shall be severed from this agreement. In such circumstances the remaining terms, conditions and provisions are unaffected.
These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to its subject matter.
We each acknowledge that neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the documents referred to in them.
Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Terms and Conditions (including non-contractual disputes or claims) that is not settled by amicable negotiation will be subject to the exclusive jurisdiction of the courts of England.