Utology Product List
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
- with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
We aim to create timeless pieces that are valued and cherished by putting craftsmanship and functionality at the forefront of the design and making proces.
Our Designs are all minimal, with clean lines and contemporary style and an emphasis on the utilitarian.
Materials are selected for quality, with care and attention going into each piece.
Nothing leaves our workshop until it has met our standards, ensuring our products are made to last. Products are made in small batches or made to order, meaning they go from the makers hands to the customers.
Utology was founded in 2015 by Dan Hoolahan and is based in Liverpool, UK.
Terms & Conditions
Damaged, incorrect or undelivered items - All products are inspected for damage before leaving our premises.
In the unlikely event that an item is not delivered, arrives damaged or is incorrect, we will send a replacement or issue a refund.
If the item is damaged or incorrect, we must be notified within 7 days. We will require photographic evidence of damaged good and the condition of their packaging so that we can take it up with the courier.
We will then contact you with instructions and/or return address. Returns postage for damaged or incorrect items will be covered by us.
All goods will correspond with their descriptions and be free from defects in material and craftsmanship. Slight variations may occur where wood is used, such as grain appearance and colour.
We love our products and hope you will too. For this reason we will only ship a product to you if we are completelly happy with the quality.
If you are unhappy with a product you receive we will accept returns. You must notify us within 14 days of receiving the product and return is, unused in its original packaging. A refund will be issued on receipt of the returned item.
Customer Reviews for Utology
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.