Solidteknics Product List
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
- with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
Terms & Conditions
All Solidteknics pans come with simple multi-century warranty for all defects related to materials or manufacturing that occur during normal cooking. This is a manufacturing warranty for defects, and not valid for improper use, lack of maintenance, abuse, or ‘change of heart’.
In effect, there is no time limit on our warranty: we will replace all genuine warranty claims, in whichever century they are returned! This is not a marketing gimmick: this is just solid engineering. Our cookware is wrought from one solid piece of very tough metal, with no coatings or joins. Our engineering and materials expertise gives us the confidence that – when treated with a normal, recommended level of care – our cookware will last for centuries.
If there is an issue with the item when it arrives or a manufacturing fault then we will cover the cost of the return postage and a replacement/refund. Please provide images or video of the issue to help expedite the return.
If you have simply changed your mind then you will need to cover the cost of the return postage.
Once the item is received back at the factory and checked we will then issue your refund.
Initially please contact us at suppo[email protected] to get the address to send your return to.
Customer Reviews for Solidteknics
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2023 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Platinum award for 2022 and 2021 too.
The reviews below relate to our customer service and product quality for Mullan Lighting exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.