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After branding a local restaurant we were asked to source quality oak boards to serve food. We couldn’t find any anywhere so over a weekend, a few beers, a router and chop saw, we made them ourselves. Our boards were raved about so much so that we were contacted by a restaurant supplier to go and meet with a celebrity chef who went mad for them, at this point we realised we had something. Roughstuff was born and we now design and make (not made directly by us any more I hasten to add!) literally thousands of boards a month for some of the best-known hotels and restaurants.
Whilst walking our dogs around our local prison we had an idea – why not use the prison to make our boards. This ticked a lot of boxes for Roughstuff because it fits with our values and ethos. We worked with the Prison for over 18 months to get things right, we overcame many challenges before we switched our supply.
We have a great working relationship with the The Mount Prison bringing new pride, skills and job discipline to the prisoners. Recently we helped our first ex-prisoner find a job on the outside.
Their processes are second to none as they are full ISO 9002 compliant with absolutely everything having a procedure. A little bit different to Roughstuff ways but a great discipline for us to get into.
Because of all this hard work, we can now put simple, quality design into the prison and quality product comes out of the gates. Read more about Rough Stuff Prison here.
Terms & Conditions
We like to keep things simple. If you are not happy with anything we offer a no quibble refund. Just contact us on the details given in your order confirmation email.
Returns
Return Period: 14 days
Please email or call us on the details given to you in your order confirmation email
Delivery
All boards are hand made to order and take around 3 weeks but of course they are worth waiting for! They are typically pretty heavy for the delivery people so it costs £8.50 per delivery.
Customer Reviews for Rough Stuff Oak Boards
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2023 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Platinum award for 2022 and 2021 too.
The reviews below relate to our customer service and product quality for Mullan Lighting exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Excellent product and service/delivery as described.
Product and delivery both excellent and as described on website.
Products
See previous comments please
Verified Customer
02/04/2020
Service
Good processing of order - not so convincing product
great transaction and accurate delivery times.
Products
the oak chopping board is not entirely even leveled and tilts ever so slightly on a flat kitchen counter. this is not a sign of quality.
also, the wood is completely untreated and has no instructions what to do with it. as usual, wooden chopping boards should be oiled with vegetable oil to preserve it
the burn mark is not complete and barely visible, which ***** because it is a main contributor to the artisan flair of the board.
Verified Customer
13/08/2019
Service
Very positive.I was High Sheriff of Cumbria
I thought the lady I spoke to was very friendly and understanding. I liked the idea of supporting a business that was trying to educate and rehabilitate offenders and teach them a skill.
I also thought that the names of the various
chopping boards were well chosen with an element of humour and self deprecation. Some of the grooves round the edge to collect meat juices were a little crude at the corners.I liked the large Hench board but I think it might be worth considering making one that was about 50% wider, I think there would be a market for it.I do like the fact that the board was quite thick.
Products
Excellent product with an artisan.feel to it.
Wonderful initiative to train offenders with a life skill they can use when they rejoin society. The idea could be rolled out country wide. Try contacting the High Sheriff of your County to tell.him/her what you are doing. Get the support of the Prison Governor and Chief Constable!
Martyn Hart
05/08/2018
Service
The extra mile is never crowded 💙
Delightful, as a small business owner customer service means everything.
Made to last give a special personal experience. Thankyou
Products
Gorgeous piece of kit, solid, beautiful oak 💚
Ali B
25/04/2017
Service
When stuff goes wrong Information is key
still actually waiting for my item. When I ordered I was informed it may take 26 days to produce and deliver. This seemed like a long time for a chopping board that is non perishable and can be easily stored. Loved the idea of helping prisoners to develop skill they can use when out of prison. I decided to purchase this product and wait the 26 days for it to be made. After the 26 days were up I still hadn't heard anything from either made to last or rough stuff. A week later still nothing, so I contacted made to last. Within 20 minutes I had a response from them (on a bank holiday) which is great! I have been promised my item by the end of the week so hopefully this is fulfilled with no more delays. Can't fault made to last response times, however if item are delayed would like to know about it. Honestly not a problem for me I understand stuff can go wrong just information is key.
Alex Daly
19/04/2017
Service
Top quality boards with good cause
Phoned to say a sign boards are handmade they wouldn't arrive for 3weeks which was fine for us then arrived well packed
Products
Lovely shaped well made board with prison stamp on top would make a really excellent gift and from a good enterprise
4.7
