You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
Netherton Foundry is a family owned business located in South Shropshire. We sit right in the birthplace of the European Industrial Revolution. We wish to look again at the values that inspired this amazing period of creativity and energy. However, we also wish to learn from their mistakes and avoid the misuse of this beautiful county. Our company objective is to design and build quality products made from materials sourced in Shropshire and its neighbouring counties. In our own small way, we are committed to reducing our impact on this fragile plant by building products that will last, from materials we trust.
Terms & Conditions
We warrant your new Netherton Foundry Shropshire item for 24-months from date of purchase, provided that your usage is domestic;
provided that you use and maintain the item in line with the instructions.
Problems and advice
If you think you have a problem with your product or need advice on how to use it, please use the contact details shown in your order confirmation email.
Always contact us through one of these channels BEFORE returning an item.
We find in most cases, we can resolve the problem over the phone/by email.
Before contacting us, take a note of your product's Identification number electrical items and clocks only.
You can find this on the label on the bottom of the product or on the back of your clock.
In order to help you, we will need to know this number each time you contact us.
Always retain your packaging and proof of purchase;
if you return an item to us, always enclose a copy receipt and contact details name, contact, etc please.
If you are returning an item within 7-days of receipt under the Distance Selling Regulations,
we can only offer a product refund if the item is returned in an as-new condition, saleable once checked and re-sealed by us.
If your product purchase is made via a retailer or any web seller other than Netherton Foundry or Netherton Foundry on Amazon and E-bay,
please be aware it is that company that has your money, not us.
Therefore, if you want to return an item and a credit is authorised, it is that company who has your money,
and therefore it is that company which will refund your purchase price.
We will not reimburse return postage charges,
if the item is returned under the Distance Selling Regulations or where an item is returned but is found to be faultless.
Therefore, always contact us first, as described above.
Your rights under the Distance Selling Regulations are not affected.
Allow a max of 28-days for orders to be fulfilled, though our target is to process all orders within 2-working days from receipt.
Return Period: 14 days
Customer should return products in the original packaging to Unit 6 Netherton Workshops, New Road, Highley, Shropshire WV16 6NN. If the product is proven to be faulty we will refund postage and refund MADE TO LAST the value of our invoice to them. If customer returns a product because they do not want it, they are liable for postage costs and we will refund MADE TO LAST the value of the product.
We despatch on 48 hour Parcelforce delivery service. Single parcels will be charged at £10
Customer Reviews for Netherton Foundry
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Netherton Foundry exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
By making sure we got sent all of the order not just the lid! Nobody responding at weekend, so will have to wait until next week. When initially enquiring about order the the lady was very helpful and got back to me very promptly, however somewhere along the line be it in order processing or with the Courier something went wrong, very frustrating!
Haven`t got all of pan just the lid sent!
23 May 2021
Totally excellent service
Excellent service from order to delivery
More than excellent product.
My son is delighted with his Wok - amazing quality.
3 Feb 2021
Fantastic service and excellent product
25 Oct 2020
I still havent received it
Just let me know when to expect my already late delivery. It's nearly 6 weeks already.
I havent received it yet and its 6 weeks since I ordered.
6 Aug 2020
Very slow delivery-still no item received after a month
I have still not received my items after ordering over a month ago.I had to ring this week to find out what was happening and it took a while to let me know it was still delayed with still no idea of when it will arrive.
19 Jul 2020
Made in Britain
They promised me a well made, British made, pan in 18 days and deliverd on their promise.
Speaking as an engineer, I'm a little frustrated that we don't make anything in the UK so I've been on a quest to buy British whenever I can. When my old non-stick pan died, I searched on line and was delighted to find a British made pan which, I suspect, will outlive me. I have now used it a few times, it heats up quickly, no hot-spots and the temperature is stable across the pan. It needs a little more attention when cleaning than a non stick but it isn't difficult. Someone made this just for me!
28 Jun 2020
I love my spun bread Dome , I make sour dough bread and am so pleased with the results
Thank you so much for a great product !
Thrilled best purchase I have ever made !
6 Mar 2020
I awaited the delivery rather long since the order at least a week. The flax oil seem good.
13 Apr 2019
I wait with baited breath for the order to arrive
Well, they have not suppled the goods yet. However they have been very polite and kept me up to date with the ongoing delay, the order is still open.
Well, it has not actually arrived yet.
10 Aug 2018
I’ve been waiting three weeks so far and counting...
I still have not received my order
22 Mar 2018
What, who from but no when
Having accepted my order I have had no further update on delivery date. I understand that the manufacturers supply but some idea would be helpful.
12 Dec 2017
Cast iron slow cooker & flax oil
Extremely helpful, fast delivery and beautifully made, and the food tastes wonderful
Easy to apply, followed the instructions and it made the cast iron pot look like new
9 Aug 2017
Order proceeded easily online and delivery was exactly when promised.
I think it works though still finding out how often and how much to apply.
We have followed the guidance and expect satisfactory outcomes.
I am just getting used to it and are not sure what to expect. It's a long time since we experienced wrought iron. We like it and after one failure our pancakes for the grandchildren worked well with little adhesion.
4 Jul 2017
Efficient service. Great product. Many thanks.
Great product. Robust and certainly made to last!
10 May 2017
Good products, good idea.
Good service. Seems a see bit slow by modern standards cards but accurate and reliable
Works well what more would one want
3 May 2017
paid for it. don't have it
Still haven't received the parcel.
19 Dec 2016
Cast Iron Tagine
the customer service is wonderful and the product arrived very quickly. Thank you for checking out the query & I'll do all that has been suggested. Great company to deal with.
The Tagine whilst substantially made and great to use - we found that the food had a chemically taste on it despite washing it and following the delivery instructions. My Husband & I suffered gastric upsets following eating the food from it. I'll not use it again.
It leaves a terrible taste on the tagine itself and gave the food a chemical taste
7 Oct 2016
19 Jun 2016
The service was very good in that the product are quickly and was well packed.
The frying pan is of excellent quality and just what my wife wanted.
14 Jun 2016
The first pan I bought went missing in the post. When I notified Made to Last they sent out another without delay.
The pan is of very high quality, solid and easy to maintain. You just unscrew the handle and put it in the oven for an hour to reseason the surface.