You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
Each light is individually hand crafted in Ireland, every piece being hand finished and painted, making each piece individual and unique.
Illuminate interiors in the most flattering light with this collection of timeless lighting designs. Each light is individually hand crafted, every piece being hand finished and painted, making all our lights individual and unique. Our range varies from vintage luminaires to timeless classics. Simple and elegant, they will immediately harmonise with your interior scheme and highlight your chosen area of focus. Within this collection we offer five types of lights - Pendant, Chandelier, Wall, Flush Mounted and Table Lamps. Most of our designs also benefit from having a complimentary family of products to ensure the design characteristics are consistent throughout your interior setting.
Terms & Conditions
If you are dissatisfied with any of the products we deliver, please contact us within 24hrs of receiving them. All our products are made to order. The Company is free of committing any design improvements without notification. Images in the catalogue or on the website may vary from the final product. We work daily to enhance the quality of our products aesthetics, usability and reliability.
Delivery time is normally 2-3 weeks. However we can respond to more urgent turnaround times if necessary. Please contact us if you require a quicker turnaround time. Due to the nature of bespoke manufacturing, expected turnaround times cannot be guaranteed, however we endeavour to achieve these times if at all possible.
Please inform us of any breakages or missing items within 24 hours of receiving your delivery.
As all products are made to order, we charge a minimum 30% return fee. All customised orders cannot be returned as they have been personalised for your order and cannot be used for future orders. It is expected that the goods will be returned in the same condition they are received by you. You are liable for all postage costs and breakages incurred during the return delivery.
Orders maybe cancelled within 72 hours of the order being placed unless the goods have already been despatched. Please contact the office for confirmation of the status of your order. The amount will be refunded using the same method the order was placed.
Extent of Liability
All goods sold on this site are carefully checked and tested. Under no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.
Please make sure instructions are read carefully before use and the correct bulb is used.
Return Period: 28 days
All products that are unwanted for any reason must be returned to Mullan within 28 days.
Please contact us on the details given in the order confirmation email prior to returning to get details from us on how to return the products to Mullan.
Delivery costs £15 per box so orders for multiple lights may not incur a larger delivery cost than a single light.
However - we offer free delivery on all Mullan orders with a value greater than £100.
Delivery will happen within 10 business days.
Customer Reviews for Mullan Lighting
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Very clear and efficient online service with excellent product.
Clear description of the item. Good communications about the order and delivery. Delivery on time. Item was as described.
Exactly as described and good quality.
9 Jun 2022
Product good but disappointed there were no fixings.
25 May 2022
Would order with Made to Last again, good service.
The ordering procedure was good for me as I was able to order it over the phone, which I prefer. I had a couple of questions and the person I spoke to was very helpful. The order arrived earlier than expected which was great.
It was a good quality product and I was very pleased with it when it arrived. Always hard to judge something on-line, but wasn't disappointed when it arrived.
6 May 2022
Very nice looking products. Pleasant shopping experience.
Lovely pendant lamp, nice looking and good quality.
30 Apr 2022
Great service and quality
Ordering was easy, it was made clear there was a wait of several weeks for order to be obtained.
Order arrived very well packaged, goods protected from any mishaps.
Would have been a 5* service review if we'd had prior notification that items had been dispatched.
Very pleased with purchase. Quality product that looks even better on my ceiling. Always a gamble purchasing from the Internet but, on this occasion, couldn't have done better.
26 Apr 2022
Please see Photo's of damaged Glass shades
Unfortunately both light centre holes were damaged around the edges. I would like you to contact our company regarding the damaged goods received from Mullan . We decided not to return the damaged shades as our customer required them urgently. We then had additional expense to rectify the damaged areas on the shades. The lamp holders and fittings were very good quality and the items were delivered in good time and very well packaged. The damage obviously occurred during production. So unfortunately we are only able to rate you 1 star.
22 Apr 2022
I would recommend this company. The light shades I ordered arrived on time were well packaged and are excellent quality. They look great!
Excellent quality and look lovely in our home. Just what we were looking for at a good price.
19 Apr 2022
Mullan Mono Industrial Light
The item was received on exactly the day they said it would. Description of light was accurate.
Beautiful light, well made and purchased to complement another two that we already had for a set of three over a kitchen island. We wanted something that gave out light above as well as below so a glass pendant was required.
14 Mar 2022
Beautiful product. Helpful customer service when I was making my choice.
However, it was delivered with no notice and only minutes before we left for a week away. But for that - perfect service.
Beautiful. Sets off our stairwell perfectly
14 Mar 2022
Highly recommend. Great product very well made and looks great.
A while to get delivered, but expected being hand finished. 👌
Great product, well made highly recommend
25 Feb 2022
British craftsmanship at its best , stunning addition to any home
Fantastically well wrapped and exactly as described. Delighted with look and fit in beautifully with original lights from 1880’s
Quality product , light weight but all glass and metal working parts - authentic finish that works with a contemporary or modern decor
25 Feb 2022
Communication could be better
The initial ordering process online was very easy and it was clear that the items we ordered were going to take several weeks to arrive. However there was no further communication from MTL about the progress of the order or that it had even been dispatched. After four weeks waiting all we got was a text from DPD on the morning of the arrival of the package.
When the items we ordered turned out to be clearly damaged the customer service team were quick to respond and resolve the situation but again no communication was made ahead of time about delivery.
The first set of lights we purchased both had faulty, damaged glass shades. There didn’t seem to have been any quality checks done by Mullan before these were sent out which considering the price and the month long wait for delivery is really disappointing. Once we contacted customer services two new shades were sent out which were here within a couple of days and were in perfect condition. They are really lovely looking now they’re installed.
18 Feb 2022
Excellent quality and service.
The lights arrived earlier than expected which was great and we are very pleased with them. The quality is excellent.
Beautifully made, look great and were easy to install.
20 Dec 2021
Very satisfied .well crafted product. Would recomend it to others.
Customer service was very good and helpful when I rang them. Very informative .
Well made and metal work very good quality.
14 Dec 2021
Certainly looks as if it’s built to last
Arrived on exact date as detailed in order.
Beautifully made lamp. Was advised brass fitting far superior than standard. Looks stunning
30 Nov 2021
Stylish UK made product.
Arrived on time and we’ll wrapped. Efficient customer services replaced one item damaged, no quibble quick replacement.
Stylish well made UK product. Loved that I could choose colour of ceiling rose too.
30 Nov 2021
Poor Customer Service
Very poor customer service. Problems with delivery of the order. Two weeks after the advised delivery date and much chasing from my end, still no goods and no confirmed delivery date, so I cancelled the order. Hopefully the refund will be easier!
28 Sep 2021
Good service delivery service great
Quality product, helpfull staff, easy to order
As above as above as above
21 Sep 2021
Didn't turn up yet!
Didn't turn up yet!
Duno, haven't had it yet!
12 Aug 2021
Poor and needs to improve.
In my opinion the service was very poor. There has been little communication from Made to Last re order. Only part of the order has arrived and still waiting for half the order. The one item that has arrived I am satisfied with.
The item has arrived and sits nicely on the ceiling doing what it should do. The aesthetics of the item are good.
This item has not yet arrived, so I cannot give a rating for this item. When it arrives I shall consider