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Made to Last
Number of reviews:86
Ratings:
4.4
Out of 5

Made to Last Product List

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  1. Maesbury Outdoor Coffee Gatehouse Table
    Maesbury Outdoor Coffee Gatehouse Table
    Special Price £153.00 Regular Price £170.00
  2. Loscombe Sideboard
    Loscombe Sideboard
    Special Price £918.00 Regular Price £1,020.00
  3. Kilworthy Sideboard
    Kilworthy Sideboard
    Special Price £918.00 Regular Price £1,020.00

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Made to Last

About Made to Last

The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.

All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.

Most of the Made to Last brand sofa beds, sofas and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.

We also manufacture sofabeds and sofas with a factory in East Sussex.

Our adjustable beds are manufactured in the West Midlands.

We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.

Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.

This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years.

Here are a few more reasons to buy a Made to Last own brand sofa bed, sofa, bed or other furniture product:

  • Free 2 man delivery to your room of choice*
  • Superb choice of luxurious fabrics
  • 15 year frame guarantee
  • Made in Britain by craftspeople with 35+ years experience
  • No quibble returns - Not happy? We will collect and refund you in full.

*Almost all UK addresses have free delivery. However, there are some more remote postcodes where there is a delivery surcharge. Once you enter your postcode on the checkout page you will see if any charge applies to your address.

Terms & Conditions

Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions

Returns

Return Period: 14 days

 

Risk free returns:

If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.

If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.

Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.

Please contact us on 01223 967 901 or via email on support@made-to-last.co.uk if you have any questions regarding our returns process.

Delivery

We will provide a free 2 person delivery service to your room of choice.

Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.

However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.

The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.

If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on support@made-to-last.co.uk and we will get your problem dealt with as quickly as possible in the way most convenient for you.

For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.

Customer Reviews for Made to Last

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.

The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.

Service
Great customer service
Really good communication, kept me updated about delivery date including the possibility of a delay due to pandemic (there wasn't a delay in the end). The delivery itself was excellent, kept in touch and went to great measures to get it through our narrow door
Products
Beautiful sofa, better even than I'd hoped! It looks great in our living room and the fabric feels lovely and soft. It's incredibly comfy both as a sofa and a bed (although someone over 6ft might find it too short). I would absolutely recommend.
Melanie
18 Jan 2021
Service
Prompt response to email queries prior to placing our order. Very helpful staff on ordering, and our sofa bed arrived ahead of the estimated date.
Products
Sofa bed as pictured. Very comfortable to sit and sleep on. Our Grandson absolutely loves 'his new bed'.
Verified Customer
16 Jan 2021
Service
Brilliant product
Easy to order online.
Products
We really like the product. The sofa bed is very very easy to pull out. We love the fabric. It's comfortable to sit on
Louisa Heritage
15 Jan 2021
Service
Delivery was earlier than stated with order. The delivery team were very efficient and cleared all the packaging.
Products
The sofa bed is extremely comfortable
alan frampton
15 Jan 2021
Service
Initial sample fabrics received promptly. Final delivery arrived as arranged. Looks good but haven't tried it for sleeping yet - no visitors - covid! Pity there isn't a showroom to visit.
Products
Looks good, sturdy construction, comfortable to to sit on but haven't slept on it yet, to rate how it fairs for sleeping.
Lyn Harvey
15 Jan 2021
Service
Negative news
Unable to comment on quality of sofa as although pre Christmas delivery promised still not received says it all really lost item, late delivery safe to say disappointed
Products
Not yet received can’t comment
Jeff Shaw
15 Jan 2021
Service
2 times I paid for stock that wasn't available. Even after a call and being reassured that it's available it turned out it wasn't. Web is not up to date and staff doesn't know what's available what's not. Got refund but I'm disappointed.
Products
Not available items advertised
Izabela Stolowska
19 Oct 2020
Service
Avoid madetolast at any cost!
No clear ETA, several contradictory pieces of information, when I bought my products, I was supposed to receive them in 5-10 days. It has been 1 month and i still don't know when they will be delivered. I will never buy at madetolast again!
Verified Customer
17 Oct 2020
Service
Installation team were fabulous
Delivery and installation team were fabulous. COVID safe, courteous and helpful.
Products
Extremely comfortable- easy to use. Wish I had bought this years ago. There was a mark on the headboard when it was delivered MLT have arranged a replacement, although it will take 4 weeks to be made I have been kept informed and have had to or three calls about this. First class service.
Verified Customer
13 Sep 2020
Service
Excellent product and service!
The sofa bed is a quality piece of furniture. It’s super comfortable and so easy to use. The customer service was also brilliant. They phoned me after I had ordered to make sure I was happy and offered to send me a sample.
Products
Great product. Comfortable and easy to use.
Paul Stitt
4 Sep 2020
Service
Great delivery firm. No instructions with the bed though.
Your delivery firm where great to deal with. The ladies on the telephone where lovely! The two men who delivered the bed where very efficient and friendly and the delivery window was very reasonable.
Products
Too early to tell how the bed wears yet. Pity there were no instructions with it. It is quite difficult to put it back.
Bill Davies
1 Sep 2020
Service
Could do better both in communication and delivery
I haven't received my order yet and it's been 9 weeks!
Products
Not received yet and I ordered in June!
Verified Customer
24 Aug 2020
Service
Good service kept advised with progress of order
Products
Good quality product very comfortable
Verified Customer
22 Aug 2020
Service
Sofa bed
Good service so far, but waiting to hear back regarding damaged purchase.
Dianne Woodhouse
16 Aug 2020
Service
I would like my beds delivered soon
How can I review this product when you have take £1600 happily but we have been waiting over one month for delivery
Mrs Sharon Norman
7 Aug 2020
Service
brilliant service great customer care service and delivery the set up was excellent
Products
good bed great colur and quality
Peter Brace
1 Aug 2020
Service
Excellent product and service
Delivery was as agreed
Verified Customer
31 Jul 2020
Service
excellent item and service
delivery arrived on time fitters were excellent and polite
Products
brilliant item would happily recommend them
william smith
30 Jul 2020
Service
Good with hindsight site I should have asked a bit more about the mattress
Unfortunately with Corona the bed was delayed.
Anne Gee
15 Jul 2020
Service
I purchased a recliner bed for my husband as he’s disabled . The service I received was excellent. However when you make a purchase I was given an estimated date of delivery, when that date came and I phoned the company i was told an estimate is exactly was it says.. an estimate!. I understand that but the bed was for a disabled person and I needed to get the room ready. A follow on email would have been perfect just informing you that bed was ready and with delivery company
Products
Very well made. Excellent British quality and comes with a 5yr guarantee which you need to register online
Verified Customer
9 Jul 2020