You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
This section is for our Clearance items - ones that have ended up without a home but are none the less in perfect condition and looking for a good home.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Many of the Made to Last brand sofa beds, sofas, mattresses and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a specialist factory in East Sussex.
Our adjustable beds are manufactured in Yorkshire.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on [email protected] if you have any questions regarding our returns process.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Comfortable, high-quality material and stylish sofabed
I had a very good communication with the costumer service. They are responsive, kind and helpful.
Products
I absolutely love my new 3 seater sofabed. It is very comfy and stylish and it is made with high quality material. To be a sofa bed, the bed is also very comfortable. It is the best solution for hosting my relatives or friends.
Rosaria Campilongo
21 Jul 2021
Service
Frustrating experience as hasn’t arrived yet!
I don’t have the sofa bed as yet and so can’t comment on its quality 🤷♀️ I was informed it was going to be a week later than planned. I explained that I needed it before the 17th due to visitors arriving. I was told it would be definitely delivered on the 16th. I chased the delivery company as they said they had it only to be told no drivers and so no delivery. Extremely frustrating and disappointing! So I can’t tell you what the product it like 😡
Geraldine E Herage
18 Jul 2021
Service
Order still not arrived, despite Est.Delivery date of 9/07/21
Still waiting for my order. Lack of communication with me, I had to keep chasing- emailing to check status. I really hope the sofa is worth the wait when it arrives. Don’t think will be ordering from this company again-
Regards
Cheryl- NHS staff
Verified Customer
18 Jul 2021
Service
I would use this service again
They kept me up to date from the minute I ordered till I got my order they delivered on time and assembled my soft bed
Products
Very good quality lot of work gone in to it
Verified Customer
17 Jul 2021
Service
Very good service
Very good service. Product well made.
Slight delay due to COVID but I was informed of this and understanding in the circumstances
Products
Well made. Very Comfortable
T Borer
16 Jul 2021
Service
Delivery disappoints
The product is OK but when I purchased it I expected delivery sooner
Verified Customer
7 Jul 2021
Service
Excellent
Very comfortable sofa. Bed mechanism very smooth. Efficient service. Excellent delivery team. Arrived on time and went to a lot of trouble to ensure it was properly assembled.
Products
Quality product. Delighted with it.
Verified Customer
27 Jun 2021
Service
Absolutely stunning sofa bed!
Absolutely stunning, comfortable, beautiful colour thank you
Products
absolutely stunning love it, its beautiful and so comfortable
Verified Customer
27 Jun 2021
Service
Excellent
Excellent service from start to finish
Products
Love my sofa would not hesitate to recommend this company
Julie Smith
25 Jun 2021
Service
Not yet received
The sofa bed should be delivered on the 11th and I have not yet received it in my flat. I had to telephone on the 10th to know that it wouldn’t have arrived.
Verified Customer
21 Jun 2021
Service
Still waiting for bed to arrive 10 days past it's due date .
My bed was due for delivery on the 7th of June bit haven't revieved the bed yet so cannot comment on delivery service or quality of bed .
Products
Still waiting for bed to arrive 10 days past it's due date .🙄
Gavin Donovan
16 Jun 2021
Service
Made to Last
Fantastic love my sofa, the best build I’ve ever had. Delivery seamless and very professional. Top marks all round
Products
The build quilts and comfort is second to none. Would definitely order again
Nicola Sutheran
10 Jun 2021
Service
It’s exactly what it says on the tin! So thrilled with sofa bed
Service timing and value for money excellent - highly recommend
Products
Very comfortable beautifully made and love the material
Penelope Knowles
10 Jun 2021
Service
Web site easy to use and ordering is simple. Great communication from the delivery team and great care taken when moving a large 3 seat sofa bed into our house.
Products
We researched our purchase very carefully. We wanted a full size double bed within a 3 seat sofa and that is exactly what we got. We are delighted with the quality, comfort and appearance of our sofa. The bed is easy to take out and put back and so comfy that guests want to stay longer. Fantastic that this sofa is British made.
Anne
8 Jun 2021
Service
Bromswold 3 seater sofa bed
Excellent service and beautiful sofa. I bought this without seeing it in person and I made the right choice. Would buy from them again.
Products
Lovely material and great style
Verified Customer
6 Jun 2021
Service
Sofa bed
I would recommend them and purchase from them again, thequality is good with a nice thick mattress
Products
They are a good company to deal with and quickly gave me a refund on the first sofa bed I ordered whichI had to cancel when it wouldn't fit.
They then said they could supply one that was deconstructed and could be put together on site, perfect
Charles Waterton
5 Jun 2021
Service
Order now delayed by a month
Verified Customer
4 Jun 2021
Service
Extremely happy!!
Fantastic service, I am so pleased I found this company when looking for a replacement sofabed following a flooded house. This is one of the best made pieces of furniture I have come across and is of a quality that far outweighs the price. Very helpful customer service and a great delivery. Highly recommended!
Products
Fantastic quality, beautifully made Loveseat Sofa with generous proportions. Very impressed with this company and would highly recommend.
Fantastic service! We are so glad we found this company and are now in possession of the comfiest sofa bed I have ever come across! So
impressed with the quality, which I believe far outweighs the price. Excellent customer service, and lovely delivery guys. I would highly recommend.
Alison McPhie
4 Jun 2021
Service
All round top service.
The delivery service, the locating of the bed settee, the reassembling by the delivery team everything was top drawer.
Products
Really comfortable. Not had a sleep on it yet but great to sit on.
Brendan Quinn
30 May 2021
Service
Late delivery
Have received this E Mail asking for feedback on the sofa bed we ordered but we haven’t actually got it yet! It’s now 3 weeks overdue. Hopefully it will be fine when it eventually arrives.
Products
Ordering process ok other than having to chase to get update on expected delivery
4.3
Naveley Solid Oak 6ft Super King Size Low Foot End Slatted BedSpecial Price £769.99 Regular Price £854.99
