- County of manufacture: Wiltshire
- Member since: 01/2019
- Number of reviews: 18
- Ratings
Made to Last
About Made to Last
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
All of the Made to Last brand sofa beds, beds, sofas and other products are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years.
Here are a few more reasons to buy a Made to Last own brand sofa bed, sofa, bed or other furniture product:
- Free 2 man delivery to your room of choice*
- Choice of 36 luxurious fabrics
- 15 year frame guarantee
- Made in Britain by craftspeople with 35+ years experience
- No quibble returns - Not happy? We will collect and refund you in full.
Customer reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2017 Gold Trusted Service by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
I am extremely impressed by Made to Last for the brilliant service they provided from start to finish. They were very helpful and informative when I placed the order. The delivery was on time and the delivery people were very nice and helpful. Faultless service!
Products
Chinton 1 Seater Chair Sofa Bed
I wanted an very good quality sofa bed - not the cheap ones sold by some high street stores. I must say that I am very impressed by the built quality of my sofa bed. It's very sturdy and well made. The fabric colour & quality is also very good and I am confident that it will last for many many years. The sofa bed is very comfy and easy to open & close. Well done Made to Last.
Date: March 21, 2019
Service
Impressive service and product
Very good website and helpful person when ordering. Kept us well informed of progress and delivery was punctual. Bed was unpacked and put in place, packaging removed, by efficient and polite people. Excellent sofa bed, really well made and good quality. We are delighted with it, exactly what we needed, and very impressed by the service from start to finish.
Products
Cavendish Modular Seating 3 Seater Sofabed
Very well designed and constructed, with good quality materials and stylish looks. Comfortable as a sofa, and bed has an excellent mattress. Definitely made to last! Many thanks.
Date: February 27, 2019
Service
Beautiful product sadly very bad delivery experience
On the website they offer a two man white gloved delivery service.....not quite as we experienced! We had to remove the front door take off all the wrapping to ensure this settee was brought into the house...not blaming the delivery men just the attitude of the man at Made to Last who told us to remove the legs....they weren't even on! Eight phone calls later we took the matter into our own hands
Products
Bluford 3 Seater Sofabed
Absolutely love this sofa bed...the velvet is gorgeous and the actual bed is very comfortable - thanks to the makers of the product. No thanks to Made to Last
Date: February 27, 2019
Service
Helpful, delivered on time and assembled in situ and took away the packaging
Products
Wellesford Ottoman Sofabed Left Hand
Quality is excellent, sofa is truly comfortable and better mattress worth the extra cost.
Date: February 24, 2019
Service
First class service
Every aspect of the transaction was first class. The ordering was easy, they delivered ahead of the estimated time, the delivery spot on and the product beautiful. What more can I say.....highly recommended😀
Products
Chinton 2 Seater Sofa Bed
Just a lovely product, ticked all the boxes of what we required
Date: February 24, 2019
Service
Really well made sofa bed. Amazing quality. It was delivered prior estimated date and delivery guys were nice and helpful.
Products
Norfield 3 Seater Sofabed
Well made sofa bed, good quality and good customer service. Ordered free samples of fabric before making the order and it was definitely helpful to make the choice of colour.
Date: January 20, 2019
Service
Samples of the fabrics came very quickly. The Customer Services team were informed and helpful especially when the courier firm had refused to deliver the sofa bed saying it wouldn't fit through the front door and certainly not the doorway into the room it was meant to be for. Two people have slept on the sofa bed at different times over Christmas and said it was comfortable. It converts to a bed very easily; I haven't yet put it back as a sofa.
Products
Gransden 2 Seater sofa bed
Two different people have said it was comfortable as a bed. Personally I haven't tried it yet.
Date: January 02, 2019
Service
Sofa bed
Excellent Service from ordering to delivery. Item delivered within quoted time.
Products
Orwell 2 Seater Sofa Bed
Excellent quality, very pleased.
Date: December 15, 2018
Service
Shocking delivery service. Still have no idea if the sofa is any good.
Deliver my sofa! It’s not here yet. You get offered a date for delivery and you reply yes or no. It was no. They give you another date you say yes. They send a text to say theres a possibility that the delivery will be cancelled. The day before it is supposed to be delivered, the delivery is cancelled. They offer you another date, you say no and try to get in touch to give them some dates when you are available. They give you the previous date again that you couldn’t do. You contact them again to say “I told you I couldn’t do that date but i’m Available on the dates I said before and ask why it’s so hard to arrange a mutually suitable date. You don’t here anything for nearly two weeks. You ring to say your going on holiday now so they can’t deliver for the following week. A week later they offer you a morning date. In desperation you say yes and arrange to take a morning off work. They offer you a time of 11-2pm (not much of the morning there so you now need to take a whole day off). You get a text to say they might not be able to deliver then and will let you know on the morning of the delivery. Now waiting to see if it arrives or not and whether it was worth taking a days leave.
Shocking delivery service. Never known any service where you only can respond with yes or no to delivery with no apparent option to try and arrange mutually convenient time. And every delivery slot is apparently prefaced with a possibility that they’ll have to cancel the delivery at short notice
Products
Wissington 3 Seater Sofa Bed
I havent received it yet.
Date: November 14, 2018
Service
Needs to do better with delivery.
Have not yet received my order due to inflexibility on delivery. It appears there is no ability to discuss delivery dates.
Date: October 20, 2018
Service
Comfy sofa/bed
No real big issues at all.
Lovely sofa bed, really comfortable.
The only thing I would say let the service down was the delivery people. I know they are hired as part of the company but didn't wish to mark you down for this.
After they got me to sign for the sofa, they left it outside my front door, husband and I then got the sofa bed through the door, first time, with no issues.
Products
Wissington 3 Seater Sofa Bed
Comfy and nice to sleep on. We bought a mattress topper to give it that little bit extra, but you don't need that.
Date: October 17, 2018
Service
Good product
The product is very good. The delivery service needs improvement
Products
Orwell 2 Seater Sofa Bed
Seems well made and feels comfortable
Date: October 06, 2018
Service
We don’t usually buy online but we needn’t have worried...It was a perfect experience from beginning to end. It is a high quality product which - guess what - is made to last! Our new sofabed is stylish, well made and worth every penny. The delivery too was first class. Can’t fault anything and I would definitely use this company again and recommend them strongly.
Products
Wissington 2 Seater Sofa Bed
Fantastic in every respect!
Date: October 05, 2018
Service
Made to Last - it's a blast!
Made to Last have conducted themselves very professional. I was sent samples of the material and it was delivered exactly as ordered. The item is exactly as described and it was delivered efficiently and on time.
Products
Chinton 3 Seater Sofa Bed
Cosy and compact, natural colours, high quality craftsmanship.
Date: July 04, 2018
Service
Made to last. If I wanted another peice of furniture, I would look to MTL.
From start to finish, nothing was too much trouble, the guys who delivered where very efficient and took away all the packaging. The product is all we would hoped it would be, vary comfortable. We have yet to use it as a sofa bed, but I am sure it will be fine.
Products
Edworth 3 Seater Sofa Bed
Why not, the product is good.
Date: May 13, 2018
Service
I was a bit concerned about ordering such an expensive item online but Made to Last was brilliant from the start to finish! I spoke with a gentleman over the phone who answered all my questions. I ordered some fabric samples and after I decided my colour I spoke with the same person again and place my order. He explained me the delivery process which swiftly took place after about 5 weeks. The delivery people were very nice and helpful - they put the sofa bed in my room, did all assembly and took the packaging away. 5 star service from Made to Last and I would certainly recommend them.
Products
Wissington 3 Seater Sofa Bed
I've used a 4-5 sofa beds in my life so far and have seen many but I am confident to say that this is by far the best sofa bed I've used and seen. The sofa bed is very easy to open and close and extremely comfortable to sit and sleep on. The mattress is top quality. As a sofa, it looks stunning in my room and as a sofa bed it is like a proper bed. I am extremely happy with my purchase. Thank you Made to Last!
Comberton Armchair
I wanted an arm chair which is not too big but at the same time doesn't feel too small. This is the right chair for me. Extremely well built and will last for life time.
Date: May 11, 2018
Service
Thank you so much for the sofa bed I ordered recently which arrived in perfect condition and exactly what I wanted. Your service was perfect too from the day I ordered samples till the sofa bed arrived. I’ll definitely order again and recommend to others as well. Thank you.
Date: May 10, 2018
Service
No hesitation in recommending this company
Excellent - kept me informed at every stage. Although I didn't need a swatch of material as I was certain I'd ordered what I wanted, they sent me one with the order confirmation. Unfortunately I haven't had a chance to use it yet as it arrived after a family bereavement and I had to stay at my mother's house whilst sorting stuff, but it certainly looked solid and well made when it was delivered.
Would have no hesitation in recommending this company. I also think that the price is fair for a handmade furniture.
Products
Chinton 2 Seater Sofa Bed
Have yet to try it out- but looks solid and well made
Date: May 02, 2018
Service
Service from telephone to delivery was very good.
Products
Wissington 3 Seater Sofa Bed
This is just what i was hoping for, it is very difficult ordering items online as you can not sit on them to find out the comfort, i also did not want a sofa bed that was too wide to sit on when its a sofa like most these days, it is very comfy and you do not have to keep tidying the cushions every time you sit on it like some of them. The bed is the most comfortable out of all i have seen as it has a good size mattress with it!!! i am so pleased i picked this one after looking at hundreds on line, i certainly picked the right one! I am now ready for my family to come and test it! Thank you ! made to last !
Date: April 21, 2018
Service
Very Good
Excellent friendly service. Very good communication to ensure I would be in when they arrived.
Products
Orwell 3 Seater Sofa Bed
Very well made, exactly what I wanted.
Date: March 25, 2018