Made to Last Product List
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
- with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
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Westley Luxury Super King Size 4000 Pocket Sprung MattressAs low as £1,348.00
About Made to Last
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Most of the Made to Last brand sofa beds, sofas and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a factory in East Sussex.
Our adjustable beds are manufactured in the West Midlands.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years.
Here are a few more reasons to buy a Made to Last own brand sofa bed, sofa, bed or other furniture product:
- Free 2 man delivery to your room of choice*
- Superb choice of luxurious fabrics
- 15 year frame guarantee
- Made in Britain by craftspeople with 35+ years experience
- No quibble returns - Not happy? We will collect and refund you in full.
*Almost all UK addresses have free delivery. However, there are some more remote postcodes where there is a delivery surcharge. Once you enter your postcode on the checkout page you will see if any charge applies to your address.
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on email@example.com if you have any questions regarding our returns process.
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on firstname.lastname@example.org and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.