You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
This section is for our Clearance items - ones that have ended up without a home but are none the less in perfect condition and looking for a good home.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Many of the Made to Last brand sofa beds, sofas, mattresses and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a specialist factory in East Sussex.
Our adjustable beds are manufactured in Yorkshire.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on [email protected] if you have any questions regarding our returns process.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
EXCELLENT
You did everything well from ordering to delivering and the people that delivered were excellent Many Thanks
Products
excellent and many thanks
Verified Customer
22 Oct 2021
Service
My new sofa bed was delivered about 10 days ago. Delivery was later than the original estimate but this wasn’t a problem for us. Only complaint I have is that we had to pay a £100 excess for delivery to Scotland.
Products
Really happy with the quality. The sofa material is lovely. The sofa bed’s been used twice for sleeping. No complaints. Pretty comfortable and had good sleeps.
Verified Customer
21 Oct 2021
Service
Excellent
It was easy to buy on line , the delivery was great and the service was excellent ,the team that fitted it was brilliant , would recommend this site
Products
Price was great for the bed,
keith davy
15 Oct 2021
Service
I am still waiting for my sofabed to arrive after ordering it on the 8th July. I can't review an item that I have not received.
Verified Customer
14 Oct 2021
Service
Sofa bed is excellent
Good communication, delivery happened exactly as described
Products
Lovely fabric great colour, sofa very comfy, sofa bed folds out easily and mattress is nice and thick
Verified Customer
8 Oct 2021
Service
they were pretty much on the date of delivery they first advised! the sofa is lovely and soft but is still 'settling' time will tell on the cushions as just now they look a little bumpy uneven in places but think we may need to sit on them to get them to even out.
Products
as before i have some concerns about how even the padding in the cushion is but hoping it will settle down
Bev Grimes
6 Oct 2021
Service
Versatile and well made.
Very pleased with my two single sofa beds. Good quality and well made. As beds they do need a topper but not surprising . Still much better than comfort of most sofa beds. Very comfortable chairs. Two armless single sofa beds make lovely double sofa/bed. Versatile , which is what I required.
Products
Versatile and good quality.
Judy Matupi
24 Sep 2021
Service
When it arrives I will let you know my thoughts.
The lady on the phone, in July, was very friendly and helpful.
However, I do not currently have a sofa bed!
Products
I don’t know because it hasn’t arrived yet!
Verified Customer
21 Sep 2021
Service
Non delivery of product.
Until I receive the sofa bed I struggle to understand why you ask for feedback. I was chasing up a twice delayed delivery. Your call centre operator was efficient. I want the bed not to be asked for feedback on a call I made when I believe you should keep me updated.
Clive Payne
15 Sep 2021
Service
Great quality craftmanship and customer service.
Products
The sofa bed which is very comfortable. The rear and arm rests take a bit of getting used to as they are quite firm. Overall we're very pleased with our purchase.
Suzanne Robb
14 Sep 2021
Service
Where is it?
Still waiting for delivery!!!
Products
Unable to rate.still waiting for it.
David Key
14 Sep 2021
Service
Unfortunately this hasn’t arrived yet despite the fact that it was due in August.
Jo Jotischky
13 Sep 2021
Service
Item ordered has not been delivered yet! I understand delays can happen but to ask for a review before the contract has been completed is just rubbing salt into the wound.
Products
Can not rate so etching I have not received yet!
Verified Customer
11 Sep 2021
Service
Nightmare
Poor service, 4 weeks after paying £1800 and ordering 2 sofas, informed that my fabric choice out of stock, had to select other fabric or 'wait'.
My front door is narrow, was reassured by CS that no problem, sofas will be delivered with arms removed and attached by delivery company once inside.
Sofas arrived 4 weeks later than original 'ready date' and with arms attached.
Delivery company had to take them back
Products
I ordered Havana Green Wilburton sofas - 3 and 2 seater. Great quality and well made sofas, good design and super fabric
Great quality sofas, fantasic design and super fabric
Julie
5 Sep 2021
Service
You ask for feedback but I’m still awaiting delivery. Just before due delivery I am told there’s a 5 week further delay because waiting for materials
Products
I have not received the item to try it!
Verified Customer
4 Sep 2021
Service
Ask for material samples
I had a god experience ordering through the website but I would have appreciated a little more advice from customer services. For instance, I bought a sofa bed from the Clearance section, it was quite alot of money even with a discount, for me . The colour on the website was not that clear and I had expected it to be a pinky grey colour. When the sofa arrived it was much 'pinker' than it had looked. Its my own fault really because I should have asked for a sample of the material but I didnt want to lose out on buying it.....I have put a throw over the sofa and will take my time getting used to its colour!
Products
The sofa and mattress are very comfortable and it was worth paying more for an extra thick mattress
Verified Customer
3 Sep 2021
Service
I have not received my order yet.
Verified Customer
1 Sep 2021
Service
Sofa is great, but there were several delays from the original delivery date, which we understand with the covid/brexit situation, but these could have been handled better, and with more information.
Products
Lovely sofa bed, and even better than we hoped. Gave it 4 stars because we haven't slept on it yet, and we obviously don't know how it will last.
james McKnight
29 Aug 2021
Service
Wonderful sofa bed-brilliant service & Delivery
Really pleased with the delivery and service putting sofa together. And service of company wonderful. The sofa bed is definitely king size and everyone that has used it has said how comfortable it is. It’s also very luxurious to sit on as a sofa. All in all very pleased with our purchase and would highly recommend 😁
Products
Wonderful size and very comfortable
Verified Customer
28 Aug 2021
Service
Great service and wonderful sofa!
It took some months to make the sofa ,but it was well worth the wait, and Made to Last responded quickly to my queries, and sent me lots of samples of fabric which was very helpful. I will definitely buy from them again
Products
I was a little worried about buying something of this value online without having seen it. But I needn't have been - it's a beautiful sofa bed. The colour ,juniper is perfect for my yoga room. It's so comfortable that everyone else likes to go in there to sit and relax for a quiet read :-( It folds out easily into a bed. I didn't want any of that clunking mechanism, and so this suits me just fine. Just 2 zips to pull up to position cushions. Plenty big enough for two adults.And comfy. All in all : WONDERFUL!
4.3
Naveley Solid Oak 6ft Super King Size Low Foot End Slatted BedSpecial Price £769.99 Regular Price £854.99
