- County of manufacture: Wiltshire
- Member since: 01/2019
- Number of reviews: 21
- Ratings
Made to Last
About Made to Last
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
All of the Made to Last brand sofa beds, beds, sofas and other products are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years.
Here are a few more reasons to buy a Made to Last own brand sofa bed, sofa, bed or other furniture product:
- Free 2 man delivery to your room of choice*
- Choice of 36 luxurious fabrics
- 15 year frame guarantee
- Made in Britain by craftspeople with 35+ years experience
- No quibble returns - Not happy? We will collect and refund you in full.
Customer reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2017 Gold Trusted Service by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Improve customer service, change del8very company used
Products
Coatsworth 3 Seater Sofabed
Arrived damaged.
Reasonable quality
Date: July 13, 2019
Service
Stylish and comfortable piece of furniture.
Excellent from start to finish. Delivery as advised and very helpful team to offload and carry upstairs.
Products
Chinton 1 Seater Chair Sofa Bed
Stylish and comfortable piece of furniture which would not be out of place in any room
Date: July 02, 2019
Service
Helpful advice, great product!
Great advice on which sofa to choose and delivery requirements. Arrived on time and is perfect for us. Very pleased and would definitely buy from them again.
Products
Bellworth 3 Seater Sofabed
Large sturdy modern bed settee.
Date: June 23, 2019
Service
Easy to use web sit, good communication, prompt delivery
Despite issue getting sofa bed into room of choice . The sofa is comfortable and bed easy to pull out and I was surprised but how comfortable it was to lay on.
Good email communication and company rand several times but I don’t recognise their number.
I would buy again from this company.
Products
Bluford 2 Seater Sofabed
Good solid sofa, comfy sofa bed for temporary use.
Date: June 09, 2019
Service
good stuff
Easy to deal with, quick production time and the delvery
Products
Chinton 3 Seater Sofa Bed
we have only had the sofa a week but it seems well made, time will tell
Date: May 29, 2019
Service
Fantastic product.
They always answered emails quickly and with helpful replies. The sofa looks beautiful, the mechanism is easy.
The missing star is because the delivery company could not discuss possible delivery dates but only give you a date and if refused, another a few days later. This was not ideal.
Date: May 22, 2019
Service
Awesome quality product
The sofa bed is of amazing quality very comfortable and solid, arrived earlier than expected, delivery service excellent, would highly recommend
Products
Chishill 3 Seater Sofabed
Comfortable high quality in both sofa and bed mode !
Date: April 26, 2019
Service
Quality sofa. Efficient ordering.
Products
Chinton 3 Seater Sofa Bed
Excellent quality sofa-bed
Date: April 15, 2019
Service
Great product and fantastic service from start to finish
Great service from making my order, communication about delivery and delivery itself. Friendly helpful staff all along the way. Combine this with a product I am really happy with and I would certainly recommend them.
Products
Chinton 1 Seater Chair Sofa Bed
Clearly a high quality product, easy to change form seat to bed and back again and more comfortable than most chair beds.
Date: April 06, 2019
Service
Good solid sofa bed.
They rang once I'd made the purchase and I received an email to give me a delivery date.
Products
Bluford 2 Seater Sofabed
I have only had the sofa bed a little while and haven't slept on it yet but it appears solid and well made.
I have stated "good" rather than "excellent" as it wasn't mentioned in the particulars that under the feet there are metal (half) balls. I was ready with sticky protective pads to place under the feet to protect my new oak floorboards but some people might not be. I'm hoping the pads will be sufficient to keep dents out of the boards but we will see. I'm not sure why the balls need to be there.
Also it took me a long time to open the mechanism for the first time. I rang for help but was told it was probably stiff. However I noticed a rag tying the mechanism (for transportation purposes) and was just able to untie it with one hand only fitting down the gap. Once that was undone it released easily.
There were no "white gloved" delivery men as stated online but the men were pleasant enough and worked hard to remain calm as they carried the load and got it into our front room.
Date: March 27, 2019
Service
First class company and product very pleased with my purchase
At first I was a bit concerned about ordering online without having seen the sofa bed in the flesh but when it arrived I was very pleased with it and it looks beautiful and is very well made great product
Date: March 27, 2019
Service
I am extremely impressed by Made to Last for the brilliant service they provided from start to finish. They were very helpful and informative when I placed the order. The delivery was on time and the delivery people were very nice and helpful. Faultless service!
Products
Chinton 1 Seater Chair Sofa Bed
I wanted an very good quality sofa bed - not the cheap ones sold by some high street stores. I must say that I am very impressed by the built quality of my sofa bed. It's very sturdy and well made. The fabric colour & quality is also very good and I am confident that it will last for many many years. The sofa bed is very comfy and easy to open & close. Well done Made to Last.
Date: March 21, 2019
Service
Impressive service and product
Very good website and helpful person when ordering. Kept us well informed of progress and delivery was punctual. Bed was unpacked and put in place, packaging removed, by efficient and polite people. Excellent sofa bed, really well made and good quality. We are delighted with it, exactly what we needed, and very impressed by the service from start to finish.
Products
Cavendish Modular Seating 3 Seater Sofabed
Very well designed and constructed, with good quality materials and stylish looks. Comfortable as a sofa, and bed has an excellent mattress. Definitely made to last! Many thanks.
Date: February 27, 2019
Service
Beautiful product sadly very bad delivery experience
On the website they offer a two man white gloved delivery service.....not quite as we experienced! We had to remove the front door take off all the wrapping to ensure this settee was brought into the house...not blaming the delivery men just the attitude of the man at Made to Last who told us to remove the legs....they weren't even on! Eight phone calls later we took the matter into our own hands
Products
Bluford 3 Seater Sofabed
Absolutely love this sofa bed...the velvet is gorgeous and the actual bed is very comfortable - thanks to the makers of the product. No thanks to Made to Last
Date: February 27, 2019
Service
Helpful, delivered on time and assembled in situ and took away the packaging
Products
Wellesford Ottoman Sofabed Left Hand
Quality is excellent, sofa is truly comfortable and better mattress worth the extra cost.
Date: February 24, 2019
Service
First class service
Every aspect of the transaction was first class. The ordering was easy, they delivered ahead of the estimated time, the delivery spot on and the product beautiful. What more can I say.....highly recommended😀
Products
Chinton 2 Seater Sofa Bed
Just a lovely product, ticked all the boxes of what we required
Date: February 24, 2019
Service
Really well made sofa bed. Amazing quality. It was delivered prior estimated date and delivery guys were nice and helpful.
Products
Norfield 3 Seater Sofabed
Well made sofa bed, good quality and good customer service. Ordered free samples of fabric before making the order and it was definitely helpful to make the choice of colour.
Date: January 20, 2019
Service
Samples of the fabrics came very quickly. The Customer Services team were informed and helpful especially when the courier firm had refused to deliver the sofa bed saying it wouldn't fit through the front door and certainly not the doorway into the room it was meant to be for. Two people have slept on the sofa bed at different times over Christmas and said it was comfortable. It converts to a bed very easily; I haven't yet put it back as a sofa.
Products
Gransden 2 Seater sofa bed
Two different people have said it was comfortable as a bed. Personally I haven't tried it yet.
Date: January 02, 2019
Service
Sofa bed
Excellent Service from ordering to delivery. Item delivered within quoted time.
Products
Orwell 2 Seater Sofa Bed
Excellent quality, very pleased.
Date: December 15, 2018
Service
Shocking delivery service. Still have no idea if the sofa is any good.
Deliver my sofa! It’s not here yet. You get offered a date for delivery and you reply yes or no. It was no. They give you another date you say yes. They send a text to say theres a possibility that the delivery will be cancelled. The day before it is supposed to be delivered, the delivery is cancelled. They offer you another date, you say no and try to get in touch to give them some dates when you are available. They give you the previous date again that you couldn’t do. You contact them again to say “I told you I couldn’t do that date but i’m Available on the dates I said before and ask why it’s so hard to arrange a mutually suitable date. You don’t here anything for nearly two weeks. You ring to say your going on holiday now so they can’t deliver for the following week. A week later they offer you a morning date. In desperation you say yes and arrange to take a morning off work. They offer you a time of 11-2pm (not much of the morning there so you now need to take a whole day off). You get a text to say they might not be able to deliver then and will let you know on the morning of the delivery. Now waiting to see if it arrives or not and whether it was worth taking a days leave.
Shocking delivery service. Never known any service where you only can respond with yes or no to delivery with no apparent option to try and arrange mutually convenient time. And every delivery slot is apparently prefaced with a possibility that they’ll have to cancel the delivery at short notice
Products
Wissington 3 Seater Sofa Bed
I havent received it yet.
Date: November 14, 2018