You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
This section is for our Clearance items - ones that have ended up without a home but are none the less in perfect condition and looking for a good home.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Many of the Made to Last brand sofa beds, sofas, mattresses and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a specialist factory in East Sussex.
Our adjustable beds are manufactured in Yorkshire.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on [email protected] if you have any questions regarding our returns process.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Made to Last exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Excellent service and quality. Truly good value.
Service truly excellent.
Sofa bed also excellent!
Would 100% recommend Made to Last.
Products
Excellent service, quality and good value.
Mrs Thompson
22 Apr 2021
Service
Overall a good experience
I had a good experience with made to last, my only concern was being unable to track my order due to problems with the website. There was a delay in my order but a member of staff e mailed me with an update. When it was ready the delivery and installation went without a hitch. Having researched many adjustable bed providers and being quoted some eye watering prices I found the made to last bed good value for the money and of a good quality
James O Hagan
22 Apr 2021
Service
I love my new sofa bed
I was nervous to buy a sofa online without sitting on it but really liked the look of it. I live in a flat with steps and stairs so was worried about delivery. The delivery guys took the sofabed apart outside then put it back together in my living room. I would recommend and buy again, a very good service.
Products
I love it, it is so comfortable with wide seats and looks amazing. Whilst decorating is being done I am sleeping on the sofabed which is very easy to pull out and also very comfortable.
JayBee
21 Apr 2021
Service
Quality of service and item excellent.
Order was made clear .You were honest about the delivery dateYou delivered when you said you would .The care taken to put bed together and instruction was very clear .
We are delighted with the quality.
Most of all you delivered on what you said you would do,you did not take my money and then tell me l have to wait for months and months.
Products
Great workmanship l am very glad l had an upgrade on the mattress.
Verified Customer
17 Apr 2021
Service
Perfect
Excellent service from start to finish. Delivered two days before estimated date. Delivery guys were brilliant. Fabulous quality and very comfortable both as a settee and bed.
Products
Excellent communication from start to delivery.
Verified Customer
9 Apr 2021
Service
Best sofa bed - loving it.
Initial advise was very helpful, website information and guidance was very clear, whole purchase process was efficient, delivery was made on the scheduled day, delivery team were incredibly good and helpful given we had a difficult location in the Scottish Highlands not only to find but also to assemble and install a very large piece of furniture.
We would not hesitate to recommend this company and wish we had found them sooner for their use of sustainably produced materials and production in the UK.
Impressed with the high quality worksmanship and materials. This is a really high quality and comfortable sofa bed for an excellent price. Superb value for money.
And in burgundy red fabric it looks fabulous - we love everything about it.
Products
Superb quality, excellent worksmanship, chenille fabric in burgundy red is lovely, mattress for the sofa bed is the thickest and best we have ever seen, and the sofa is very, very comfortable. Love everything about.
Sue Whiting
4 Apr 2021
Service
Amazing
Communication was easy, the product I received was exactly what I was hoping for and shout out to the delivery team as well who took so much care to get the sofa in the house.
Products
The quality of our new sofa bed is amazing, so comfortable and beautiful! very satisfied and definitely worth the wait.
Camille Turcot
4 Apr 2021
Service
Beautiful sofa bed, great service
Very happy to find a well made, British company, sofa bed in the dimensions we were looking for, and not disappointed when it arrived. The delivery guys dismantled and rebuilt it to fit it round our awkward hallway, and were cheerful and helpful. Wouldn’t hesitate to recommend.
Products
Neat, comfortable, well upholstered and looks sturdy. Haven’t used the mattress yet but seems great.
Verified Customer
4 Apr 2021
Service
The phone contacts and order taking was helpful and reassuring.
However I still haven't received my sofa yet??
Products
I haven't yet received my sofa so can't comment
Jan Hunt
1 Apr 2021
Service
Good product, poor customer communications.
Product matches description and is well constructed. Very happy with it. Delivery guys were great too. The only problem was that the order was over 3 weeks late in delivery, and the merchant did not keep me informed - had to ask, twice. I would buy from them again though, since the quality of the product is good. Maybe a liitle more attention to management of customer expectation ?
Products
Well designed and constructed product. Matches web site images perfectly.
ROger Gilmartin
30 Mar 2021
Service
Product not yet received
Products
Product not yet received.
Jamie Andrews
28 Mar 2021
Service
Excellent product and service
Absolutely delighted with the love seat sofa beds. Lovely quality, and the delivery guys were fantastic, friendly and took so much care with the two seats. Would definitely recommend.
Products
Great quality and very comfortable, kept up to date throughout the whole process.
Paula
28 Mar 2021
Service
Definitely made to last
Great quality and service. Exactly as ordered. The swatch service is quick and useful. The delivery was on time, friendly, secure and done with zero fuss and mess. Love the two loveseats.
Products
Great sofa. Well made and very comfortable. Colours and quality are great.
Charlie
28 Mar 2021
Service
Excellent service, very happy with sofa bed. Would definitely recommend.
Very happy with service, would definitely recommend. No hitches , problem free.
Products
Excellent, very comfortable both as a sofa and as a bed.
Dianne Thorn
28 Mar 2021
Service
Excellent sofa bed
The service was excellent. I had some queries regarding the fabric and they replied to my emails very quickly. The order arrived one week early and it wouldn’t fit through the door into our house. Delivery guy disassembled it to get it in which I was a bit concerned about so I called the customer service line and she was very helpful and reassured me that the delivery people are fully trained and we were covered if anything went wrong.
The sofa bed looks fantastic in herringbone grey. It is comfortable as a sofa but most importantly it’s comfortable as a bed. Both my husband and I have slept on it and both slept really well. He is 6ft 7 so it was really important to get a decent size mattress, this is the width of a double and the length of a king size which is exactly what I wanted. I did a lot of research to find a relatively compact sofa with a good size mattress and I’m really pleased with this. Had been looking at sofa beds three times as expensive so this is very good value too.
Products
We are really happy with the purchase. Comfortable, stylish and good value for money.
Helen Mills
28 Mar 2021
Service
Excellent quality product delivered on time.
Products
Well made with a quality feel. Feels like it was 'made to last'
Verified Customer
28 Mar 2021
Service
Change delivery company
Ordering straight forward but unable to comment on sofa as still with delivery company who cancelled first delivery on the day it was due with no explanation.Had booked a day's holiday to take delivery. Voicemail says it's been rescheduled 4 days later, so fingers crossed it arrives this time.
Verified Customer
27 Mar 2021
Service
Great service; still awaiting sofa due to covid restrictions
Right from the get go the service has been great. In the initial instance the customer service team were in touch to discuss the dimensions of the sofa and the practicalities of actually getting it in to the property.
At the moment we are still awaiting arrival of the couch which has been delayed by Covid restrictions. Made to Last have been in touch to update us of the situation throughout this time.
Verified Customer
19 Mar 2021
Service
There has been little communication about delivery without me asking for it and the item has not yet arrived.
Products
It has not yet arrived so I cannot comment.
Verified Customer
15 Mar 2021
Service
Great customer service throughout.
Great experience, we were called to confirm order and that we had received material samples. Made in good time and after a delivery glitch on our part, Emma in customer service was professional and polite throughout in sorting this. Our sofa bed has now been delivered and it looks great and is comfortable.
A very professional company, I would use them again without question.
4.3
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