You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
This section is for our Clearance items - ones that have ended up without a home but are none the less in perfect condition and looking for a good home.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Many of the Made to Last brand sofa beds, sofas, mattresses and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a specialist factory in East Sussex.
Our adjustable beds are manufactured in Yorkshire.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
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Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on [email protected] if you have any questions regarding our returns process.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2023 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Platinum award for 2022 and 2021 too.
The reviews below relate to our customer service and product quality for Mullan Lighting exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Good customer service.
Good customer service. Easy ordering.
Products
Disappointed with sofa seat cushions. They are hard to place. They slip forward. Don’t retain their shape. Need constant pumping up.
Verified Customer
30/11/2023
Service
A very well made sofa in a lovely red colour
Excellent messaging service, kept up to date on progress of my order, arrived ahead of scheduled six weeks delivery time, very pleased
Mark Bartley
20/11/2023
Service
Efficient service. Good communication. Good quality product.
Good communication. Our sofa arrived on time. After taking a long time to decide on the style and colour we are pleased with our 3 seater, Launceston sofa.
Products
Efficient service, fair price, good quality product, nice colour.
Andy Walkley
25/10/2023
Service
Very comfortable sofa
Very good service all round efficient with answering phone calls and emails
Products
Nice looking feels well made pictures didn’t do it justice fabric especially nice
Mrs Susan Hunter
17/10/2023
Service
Perfect from Pre-order to Delivery
I am really impressed with the quality of the sofa that I ordered and received. I requested for some fabric samples to be sent to me beforehand and that was very useful in helping me to decide on the colour and finishing choice. I would recommend Made to Last for those looking for quality sofas that are made in Britain.
Liv
13/10/2023
Service
FIVE STARS!
Excellent sofa. Very good quality and comfortable. Also the tables I ordered were stunning and a great buy. Am very happy with my products from Made to Last. Also in the process of buying the sofa I had many questions. They answered them and even sent me a fabric sample which they shipped internationally.
Products
Excellent buy, quite stunning in the room. Do not hesitate to buy. Is sturdy and a quality product
Absolutely stunning with the glass and mirror combination, giving a bit of sparkle/glam to the room. practical too, having the bottom shelf. The glass table allowed a more open feeling to the room.
Verified Customer
13/10/2023
Service
Simply fabulous experience and product
From my initial enquiries, through to ordering and delivery, the service i received from Made to Last was exceptional. The quality of the sofa bed, the delivery and assembly team, and the added bonus of being delivered earlier than the date given all contributed to my fabulous experience.
Products
This king-size luxurious sofa bed looks amazing, is so comfortable to sit on, and has a really deep, comfortable mattress. It is easy to open the bed and I absolutely love it.
Suzanne Bryant
05/10/2023
Service
Sofabed
First class. Very helpful every time I emailed and even held item until I returned from holiday.
Products
Really well made and beautiful to look at. Sofa bed is really easy to open and close
Hilary Garth
28/09/2023
Service
Still waiting for it to be delivered.
Still waiting for the sofa to be delivered. Perhaps they could use a delivery company that actually delivers to the UK without major delays. I can't comment on the quality of the sofa because I still don't have it.
Products
Bit confused how to rate something I don't have yet 🤷
Verified Customer
03/10/2023
Service
Beautifully made and gorgeous looking sofa bed
I needed a sofa bed that would fit inside a window alcove. . The Wilburton was the perfect size. It is well made and I upgraded the mattress to my guests a better sleep. I placed the order and was kept informed throughout of approx delivery times. The fabric is soft yet strong and looks amazing. The delivery was made within the estimated timeframe and delivered with care. Truly a wonderful service
Products
A beautiful sofa bed which fitted perfectly into my window alcove. Well made and I was kept informed throughout of delivery dates. I upgraded the made , so my guests would have.a better sleep. Delivery was within the time frame and delivered with care
Shilpa Desai
18/09/2023
Service
Overall very satisfied, but suggest leg review..
Excellent quality control, material good, fitted nicely because of narrow arms
in limited space, good deep cushions ideal for taller people delivery exactly as informed so little or no wasted time hanging about. good value for money
Customer service with Emma top notch very helpful.
Only one slight snag the legs have a small footprint with a little metal button in place this makes it difficult to move bed over carpet and will inevitably cut into carpet with added weight of bed users i have replaced legs with larger footprint
Cups with original legs kept displacing the cups with movement because metal buttons just sliding inside cups and overturning them; new legs /feet just £14
from amazon.
Products
Easy to contact company for updates and assistance
Staff knowledgeable and happy to advise if questions cannot immediately be answered by getting back with the information
very quickly. A very good experience.. thank you!
Vincent Hawtin
13/09/2023
Service
Perfect
Excellent piece of furniture, looks and feels even better than anticipated, reasonably priced for the quality of manufacture, arrived as specified, short delivery time.
Products
Beautiful bedroom chair, couldn’t be more satisfied
Andrea Robinson
13/09/2023
Service
A very good buy
I had good customer service and they sent small samples of materials to choose from. It is a shame that they only send out 5 as I had to ask three times until I decided which ones I wanted.
The only problem is that the base cushions are too plump and I needed to buy little lumbar cushions to support my back. I am short and my feet really don't touch the floor unless the lumbar cushions are used.
I have also used the bed part of the sofa which is very comfortable.
The delivery was so good, as my home is difficult to find and nothing was too much trouble for the guys.
Products
This is where a back lumbar cushion is needed for me. But a perfect size for the room and matches the sofa well
The sofa and chair need back cushions for me as my legs do not touch the ground if sitting right back into the seat. Not a huge problem though
Williams
07/08/2023
Service
Very helpful delivery process
Tim Daw
11/07/2023
Service
Particularly helpful and adaptable over delivery arrangements.
The tables are exactly as described and of a splendidly high quality, also very easy to put together. The website was easy to use and helpful in the level of information.
We asked for a change to the standard delivery and this was dealt with extremely efficiently and pleasantly, a delight.
Products
Easy to put together, very well made, look stylish and of high quality.
Jane Chudleigh
30/06/2023
Service
Good quality, delivered on time.
Delivery was within timescales. The seat itself is well made and very comfortable.
Products
Process was straightforward with regular updates.
Verified Customer
18/05/2023
Service
Helpful and trespondive
Products
High quality item. Looks great
Verified Customer
05/05/2023
Service
Great Quality and Service
This is the third time I have bought from Made To Last and always pleased with quality and service - items delivered early than planned.
Products
I have eight of these chairs now and love them - the quality look and comfiness. Although the last two were manufactured slightly differently and were harder to begin with but with use have settled down.
Lorraine Frost
26/04/2023
Service
2 seater knapwell sofa .
The product and service are excellent. Lovely sofa of perfect shape colour and size .
Products
So comfortable, of excellent materials in modern stylish shape . Contemporary colour and coordinates perfectly with my room .
4.2
