You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of long lasting products that are great value for money.
This section is for our Clearance items - ones that have ended up without a home but are none the less in perfect condition and looking for a good home.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
Many of the Made to Last brand sofa beds, sofas, mattresses and armchairs are manufactured in Wiltshire, England by a highly skilled team with 35 years experience of making upholstery.
We also manufacture sofabeds and sofas with a specialist factory in East Sussex.
Our adjustable beds are manufactured in Yorkshire.
We believe that real value for money is gained through selecting products that are made from quality materials and manufactured by skilled craftspeople. This is often communicated poorly to consumers by retailers and therefore many people find that they end up buying something that looks nice for a few months and then starts to deteriorate or break.
Yes you can find cheaper products elsewhere, but we challenge you to find products that are better value for money.
This is why all of the Made to Last products have a clear guarantee to you that we will stand behind. This will mean that you end up with a high quality product that you love, for a great price and that WILL last you many years
Terms & Conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
Risk free returns:
If your product arrives and you are not 100% happy with it then please give us a call or email us within 14 days and we will be happy to pick it up and take it away at no expense to you.
If you are buying an upholstered product such as a sofa bed or sofa then we would appreciate you ordering some fabric samples prior to ordering as this helps to ensure that you are happy with the exact colour you will be getting - colours never look exactly the same on screen as they do when seen in person.
Also - If you have a house with particularly small doorways and are ordering a large furniture item that needs to fit through them, then please discuss with us before ordering as you may need a modification to your product such as remove-able arms.
Please contact us on 01223 967 901 or via email on [email protected] if you have any questions regarding our returns process.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
Customer Reviews for Made to Last
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Spot on service
Excellent service very helpful and very efficient. Spot on service from start to finish. I love the sofa so comfortable and well made.
Products
Really beautiful sofa and very comfortable both as a bed and a sofa to sit on. Really sturdy and well made. Made to last.
Hazel Parker
24 May 2022
Service
Great service
Our sofa bed was finished on time and delivered in the agreed slot by a friendly, helpful and super efficient delivery team.
Products
Beautiful sofa bed, looks classy and is very comfortable as both a sofa and a bed. Really good mattress unlike most sofa beds I have slept on. Mechanism is quick and easy to operate.
Zoe
22 May 2022
Service
Excellent Company
Trouble free purchase, easy to order and select choice. Kept informed of progress and delivery
Products
Good quality sturdy and well made
Paul Clifton
19 May 2022
Service
Fabulous Products Service and Delivery !
This is the second time we have purchased from Made to Last - great service - great delivery and great products. We will be back !
Products
We purchased four after agonising over buying online a product which really needs to be sat on...so spoke to them to assure us that the chair was comfy and had the right support. Sometimes leather can be hard. When they arrived we were so delighted we ordered another two ! Leather is soft - seat is comfy and the height is just right for our open plan room around our Zinc table. We have had a number of comments on how great they look. Thinking of adding another two....
Lorraine Frost
10 May 2022
Service
We are still awaiting an order made 5 February, due 1st April... we were informed on the 28 Feb that is was delayed further, we have contacted them twice since and despite assurances, we are still waiting. We are very disappointed, we would have tried elsewhere if we had known it would take this long... hope it’s worth it when it eventually arrives
Verified Customer
3 May 2022
Service
Made to Last!!!
From the great choice on the website, through to the clear delivery date at point of purchase which was honoured, through to the delivery great experience and a fantastic product we are very happy with
Products
It’s just a beautiful product, great style and quality all round
Verified Customer
29 Apr 2022
Service
I would certainly recommend them. The two men who came to deliver the sofa bed were polite, kind and very helpful and did the extra mile by helping to move a table in position.
Products
The men who delivered it were polite and very helpful. They did whatever I asked without question.
Catherine M Bremridge
28 Apr 2022
Service
Good service and I would buy from them again
Good service and would buy from them again
Products
Well made product and functional
Carol Grant
27 Apr 2022
Service
Great service. Love the product. Would definitely use again.
It took a while to decide which sofabed we wanted from the massive array on offer - but we absolutely love the one we chose. The delivery company were excellent. I did have an incorrect item in my order but the support team have handled this well and I trust that it will be rectified without undue delay.
Products
Our item was exactly as pictured, well upholstered in our chosen fabric, delivered sooner than the original estimated date, and a joy to use. We did receive the wrong mattress but that is being rectified.
Raith Munro
22 Apr 2022
Service
A satisfied customer
On friends recommendation, I purchased a made to last sofa,with a 15 yr frame guarantee, samples of fabrics, now delivered, I'm very satisfied with the quality and finish..
kenneth Wood
21 Apr 2022
Service
Quality
Great service. A quality product delivered on time at a good price,.could not ask anymore.
Products
Lovely deep mattress, fab colour
Verified Customer
21 Apr 2022
Service
Still waiting!
We have not yet received our sofa bed. I telephoned the company on the date we had been given as an anticipated delivery date. A young lady said she would look into our order and get back to me but she didn’t. I telephoned again a couple of days later and was told there was a delay with the order. We did then receive an e mail with a revised date for completion of the manufacture of our sofa bed. We are hoping to receive contact this week to arrange a delivery date. Obviously, we cannot review further until we have it. I hope this is a one off as the company’s marketing of a UK manufactured quality product fits perfectly with the type of thing we like to buy.
Products
Unable to review as we have not received our purchase.
Susan Sumner
19 Apr 2022
Service
very good quality
I was really happy with the service. The order took as long as expected and I was happy with the assembly. I am happy with the quality of the product and I think it will last a long time. I only wish I had a chance to test both types of sofa bed matresses before purchase.
Products
I love the sofa. It is well made and I am very happy with its quality. the materia and structure is very sturdy. I recommend it.
Verified Customer
18 Apr 2022
Service
Excellent service and product
Helpful delivery, great care taken in constructing it and explaining the sofa bed.
Products
The sofa is so solid and a good height and comfortable. Sofa bed mattress us so thick but I have not used it yet
RUTH AXTEN
18 Apr 2022
Service
Shocking customer service, very frustrating
Well what can I say .... I do not currently have a sofa at present, almost 3 months later. The service has been absolutely shocking I don't even want the sofa now! Had to keep calling up to find out what's gone on with the sofa and still waiting for a call back. I would not recommend to anybody 😕 where is my sofa made to last ???? I thought ir was supposed to be here in March? Very disappointed ruined my birthday as I couldn't invite no one to my house where should I let them sit ?
Products
Don't have a sofa so can't say
Stephanie
15 Apr 2022
Service
The whole.process from ordering a sample all the way through to delivery was smooth and efficient. I was kept informed throughout. The sofa bed is amazing. The quality top! Thank you!
Products
Easy. But would have liked to buy on credit.
Nadine Thau
15 Apr 2022
Service
Wonderful service
Samples came out to us really quickly to help choose the colour we wanted. It was easy to use the website and order our loveseat and timescale for making it was quick. The loveseat was then delivered slightly before original due date and is lovely. Would definitely prefer again!
Products
The loveseat is great, very roomy, and provides an extra bed as it's a sofabed. Perfect
Lucy A Tupenny
15 Apr 2022
Service
Asking us for a review when the sofa bed still hasn’t been delivered. 1 month delay and we were told the day after it was supposed to arrive. No compensation or refund for the inconvenience. 40 working day delivery now at 60+
Products
Yet to receive so cannot comment
Jonathan Youngman
15 Apr 2022
Service
Great product, quick delivery, excellent delivery company
Ordered a sofa bed from made to last. Fabric samples came quickly & they were helpful when I needed a prompt delivery. Much quicker than most sofa companies. Delivery company were really efficient, polite & accurate with timings. Very happy with the sofa & have already recommended them to a friend.
Products
Excellent all round, product, delivery, value
Gill Bird
13 Apr 2022
Service
Order not yet recieved so cannot really comment.
Advised Made that I would be away but given 2 dates during this time which I was obviously unable to accept delivarty.
Not really your fault but would be grateful you could contact delivary company to say I will be back after 20th April.
Many thanks
4.1
Portland Green Eco Home Small Double Open Coil Sprung MattressSpecial Price £189.41 Regular Price £210.46
