about us
The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of high quality and long lasting products that are great value for money.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
All products are manufactured in the British Isles and sold in Britain (some raw materials may come from other countries) – this will help to strengthen local industries and craftspeople and at the same time mean that additional costs are not fed into our products to cover international transport and taxes.
Everything on MADE TO LAST has a high utility value. No nodding dogs or dancing flowers here.
Our own brand products come after years of work and research in this field and are made by skilled craftspeople that we know are making something special for you.
Terms & conditions
Please read our terms and conditions on this page: https://www.made-to-last.co.uk/terms-conditions
Returns
Return Period: 14 days
Please contact us on 01223 967 901 or via email on [email protected] We will then work with you to organise your return. Please note that if the product is made to order for you with a fabric of choice for example it will not be possible to return it. Please ask for fabric samples prior to ordering to ensure that you are entirely happy with the colour.
If however your product has something wrong with it when it arrives then we will be happy to arrange your return for you.
Please also mention any damage/defect in POD before signing it as this will aid us in getting your return and any refund arranged quickly.
Delivery
We will provide a free 2 person delivery service to your room of choice.
Our delivery company will make initial contact with you at least 3 days prior to delivery to confirm a day that is convenient for you. They will also confirm a 3 hour window that best suits you on that day.
However due to uncertainty on the roads, our drivers occasionally digress from this slot. If this is the case our drivers will call you and advise you accordingly in advance. If you are then unable to accept the new time window, the delivery will be rescheduled at your convenience.
The delivery drivers will unpackage your product and inspect it with you. Once you are happy that all is fine then you will sign a proof of delivery (POD) to confirm that everything arrived as expected and is in good condition.
If there is a problem with the product on delivery then please refuse the delivery and let the drivers know the reason and also inform us by phone on 01223 967 901 or via email on [email protected] and we will get your problem dealt with as quickly as possible in the way most convenient for you.
For areas of Scotland and offshore UK there is a delivery charge of between £60 and £120 - this is applied to your order once you enter your postcode on the checkout page. If you are unsure then please call us on 01223 967901 for confirmation.
