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Jaybe
Number of reviews:1234
Ratings:
4.7
Out of 5

Jaybe Product List

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Jaybe

About Jaybe

Founded in Yorkshire with a passion for innovation and manufacturing, we are proud to be British Made. With manufacturing roots dating back to 1879; the Jay-Be brand was first launched in the 1980's and has since gained a reputation for creating innovative and desirable furniture. Over the years we have witnessed many changes to both our market and products but our core values remain the same. Reliability, Integrity and Innovation will always be at the heart of everything we do.

Terms & Conditions

For all Jaybe products purchased on the Made to Last website the resulting contract is between you and Made to Last.

We act as a retailer for Jaybe products. Jaybe will deliver the products directly to you but for any issues related to your order please contact Made to Last directly.

Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect.

Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.

Returns

Return Period: 14 days

DUE TO MANUFACTURING DEFECT

The product/s will be collected at manufacturers cost and 100% refund will be issued.

FOR NON-MANUFACTURING DEFECT - GUEST BEDS

The guest bed/s will be collected and a full refund will be issued, less a £35.00 fixed charge for the first product and £20 charge for every product thereafter to cover the cost of admin, collection, re-work or disposal.

FOR NON-MANUFACTURING DEFECT - SOFA BEDS

The sofa bed/s will be collected and a full credit will be issued, less 25% of original sale price to cover the cost of admin, collection, re-work or disposal.

Delivery

Free delivery.
We try our best to deliver every order in 3 working days. Occasionally deliveries get delayed but we will do our best to to rectify any late deliveries as quickly as possible. If you want then you can get in touch with us using the contact details in your order confirmation email.
Orders received before 10.00am will be dispatched the same day for delivery the Next Working Day.

For example:
Scenario 1
An order received before 10.00am on Tuesday will be dispatched on Tuesday afternoon and delivered on Wednesday.

Scenario 2
An order received after 10.00am on Tuesday will be dispatched on Wednesday and delivered on Thursday.

Scenario 3 weekend
An order received before 10.00am on Friday will be dispatched on Friday afternoon and delivered on Monday the following week.

Scenario 4 weekend
An order placed after 10.00am on Friday will be dispatched on Monday and delivered on Tuesday.
If the consumer is not available to sign for and receive the delivery, a “Calling Card” will be left for the consumer to arrange a redelivery at their convenience.

Customer Reviews for Jaybe

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.

The reviews below relate to our customer service and product quality for exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.

Service
Delivery was very quick only problem the corner of the head board is damage
Quick delivery it was left outside the door as we was not in so not able to say anymore abit disappointed on the headboard being chipped
Linda Maddock
20 May 2022
Service
Lovely sofa
Great service! My emails were promptly replied to with updates of my order. Delivery guys were brilliant . I asked if they could show me how to open my 2 seater sofa into sofa bed which they did so kindly. Not used and tried the bed yet as it was only delivered 2 days ago. Overall very happy so far!
Products
I've given 4 stars as not tried the sofa bed yet. I am expecting guests at end of June where it will be put to the test! The look of the sofa is smart and the fabric is strong. It's a good firm sofa, but could do with the seats being a little more deeper as the backs are pretty deep which is a good thing as they won't lose their shape quickly. Apart from that I love this sofa!!
JAY SHERGILL
20 May 2022
Service
Quick delivery. The cover fits well and makes the bed look neat when folded away. Reasonable price.
Products
Quick delivery. Cover makes the bed look neat when folded away. Reasonable price.
John Waite
18 May 2022
Service
Good product and service overall.
Good product and a helpful telephone service to back-up my website enquiry. Affordable carriage charge to the islands.
Products
Quality and durable product (frame and matress).
David Taylor
15 May 2022
Service
Cover was delivered quickly and is a perfect fit for the folding bed.
Products
Cover was delivered quickly and is a perfect fit for the folding bed.
Verified Customer
13 May 2022
Service
Emma was so helpful with problems . She got back to us each time so quickly and dealt with the issue.
Products
Brilliant does the job and blends in with colour scheme
The bed itself is brilliant. Just a shame two were damaged .
Verified Customer
11 May 2022
Service
VERY PLEASED
Outstanding! So solidly built and the hand craftsmanship is obvious. This will give many year's service. It even has a decent mattress unlike other skinny things we've seen. At first I caught a bit of grief from my other half for spending so much but now she's done a complete u-turn and is confident to accommodate our visitors whenever they turn up. We have just moved to a pretty seaside villan so it will get a lot of use as folk are keen to come. Whilst reviewing, can I also give a shout out to the delivery guys from Humber Services (Anzil and Cain). Not only built the sofa bed but also cheerfully helped out us oldies by ******* other very heavy furniture the length of the house to make room for it. Gold stars! It arrived on time with good communication pre arrival.
Graham Gerrard
6 May 2022
Service
Faultless!
Excellent transaction from beginning to end. The quality of the bed is fantastic for our guesthouse. Needed to change delivery address.. not a problem. Customer service faultless and friendly. Would highly recommend this firm and shall be returning. Thank you!
Products
This is an excellent quality bed for our guesthouse. The mattress is very comfortable and the bed is easy to store and take down.
Sarah
3 May 2022
Service
Really helpful when I ordered the product on the phone and order arrived earlier than expected
Products
Well made sofa bed, amazingly easy to pull out and extremely comfortable mattress
Verified Customer
2 May 2022
Service
Strong recommendation.
Very helpful over the phone with information. Subsequent order was dealt with very efficiently & the order arrived on time. All in all a very good shopping experience, would recommend.
Ruth Corcoran
28 Apr 2022
Service
Jaybe small double bed
Super fast delivery, bed is as I expected it ideal for my needs and actually more comfortable than I thought it would be. The price was the best around too.
Products
Cover good just a little expensive for what it is really
Happy with the bed packs down fairly small and very mobile
Kevin Pottinger
28 Apr 2022
Service
Good service, good product.
Verified Customer
26 Apr 2022
Service
Delighted with purchase
Straightforward ordering and quick delivery. I would have liked a confirmation email of delivery date rather than just 'expected delivery date'. However, on the morning of expected date, when I rang customer services they were able to confirm that delivery would be made by 6pm. Delighted with the quality bed which was easy to set up and is very comfortable.
Bernadette James
26 Apr 2022
Service
The delivery and yhe assembley was seamless and very quick. No fus and no mess left behind.
Minakshi Naren Varambhia
26 Apr 2022
Service
delighted with the contract guest bed
the contract guest bed arrived much earlier than I thought it would when I bought it online. I easily assembled it and got on! I am sure my guests will have a comfortable night. it stands in my hallway and covered it with a nice throw and it looks fine without taking up too much space.
Products
jthe guest bed is just as I hoped for
Mau Taylor
23 Apr 2022
Service
me; good springs and a proper mattress. Definitely not a "camp bed".
Fast delivery of superior quality bed.
Derek Morgan
23 Apr 2022
Service
Great Company
Price was really competitive delivery was ahead of schedule and when I let them know one of the castors had been damaged in transit I received 2 by 1st class post.
Fran Johnston
21 Apr 2022
Service
My bed and mattress arrived ..... had great support from them to make sure I had ordered the right cover for the bed....made so many mistakes in the past.....thankyou good to know you are there X
Pamela Stearns
19 Apr 2022
Service
Delivered quicker than expected and no other problems with the item so I have had no cause to deal direct. Really pleased
Products
Just what we needed for grandsons visits each week
Verified Customer
13 Apr 2022
Service
Excellent service
Excellent service delivered ontime
jeff Hogg
12 Apr 2022