Founded in Yorkshire with a passion for innovation and manufacturing, we are proud to be British Made. With manufacturing roots dating back to 1879; the Jay-Be brand was first launched in the 1980's and has since gained a reputation for creating innovative and desirable furniture. Over the years we have witnessed many changes to both our market and products but our core values remain the same. Reliability, Integrity and Innovation will always be at the heart of everything we do.
Terms & Conditions
For all Jaybe products purchased on the Made to Last website the resulting contract is between you and Made to Last.
We act as a retailer for Jaybe products.
Jaybe will deliver the products directly to you but for any issues related to your order please contact Made to Last directly.
Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect.
Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.
Return Period: 14 days
DUE TO MANUFACTURING DEFECT
The product/s will be collected at manufacturers cost and 100% refund will be issued.
FOR NON-MANUFACTURING DEFECT - GUEST BEDS
The guest bed/s will be collected and a full refund will be issued, less a £35.00 fixed charge for the first product and £20 charge for every product thereafter to cover the cost of admin, collection, re-work or disposal.
FOR NON-MANUFACTURING DEFECT - SOFA BEDS
The sofa bed/s will be collected and a full credit will be issued, less 25% of original sale price to cover the cost of admin, collection, re-work or disposal.
We try our best to deliver every order in 3 working days. Occasionally deliveries get delayed but we will do our best to to rectify any late deliveries as quickly as possible. If you want then you can get in touch with us using the contact details in your order confirmation email.
Orders received before 10.00am will be dispatched the same day for delivery the Next Working Day.
An order received before 10.00am on Tuesday will be dispatched on Tuesday afternoon and delivered on Wednesday.
An order received after 10.00am on Tuesday will be dispatched on Wednesday and delivered on Thursday.
Scenario 3 weekend
An order received before 10.00am on Friday will be dispatched on Friday afternoon and delivered on Monday the following week.
Scenario 4 weekend
An order placed after 10.00am on Friday will be dispatched on Monday and delivered on Tuesday.
If the consumer is not available to sign for and receive the delivery, a “Calling Card” will be left for the consumer to arrange a redelivery at their convenience.
Customer Reviews for Jaybe
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Jaybe exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Excellent service. Great quality.
Fantastic service, great quality, good price .delivery on time .very happy and would have no difficulty repeat business with them. Thanks.
Quality of 2seater retro sofa bed excellent , looks great. Delivery and constructed by 2 polite people who were professional and respectful. I. Love this sofa bed .
Made to Last great service!
The service from Made to Last has been great. Unfortunately the goods I bought broke the first time I used it but Made to Last were quick to respond and sorted everything out with minimal fuss.
Wheel broke first time used it. Poor quality wheels.
The staff at Made to Last have no track on the deliveries as they are sent out via the manufacturer. Really unhelpful and unapologetic when the delivery went astray. Customer service needs help - they also need to turn down 'This Morning' blasting away on the TV in the background really unprofessional
Poor communication between retailer, manufacturer and courier resulted in 2 failed delivery attempts.
Excellent quality materials and comfort. Stylish and easy to convert to sofa bed.
Made to last provide an excellent service, the process was easy from ordering to delivery. Installation process was great (especially in these COVID times) two delivery men carried in and one of them put the Jaybe Retro sofabed together while the other waited outside. The product itself is excellent and easy to use. The sofa is spacious, comfortable, good quality and design. The bed, which we tried out ourselves in preparation for guests (when allowed) was also very comfortable. The pocket sprung mattress is deep and lovely.
The Jaybe Retro Sofabed is excellent and easy to use. The sofa is spacious, comfortable, good quality and design. The bed, which we tried out ourselves in preparation for guests (when allowed) is also very comfortable. The pocket sprung mattress is deep and lovely.
Customer deserves a 5*, however I am rather upset that whilst the bed was delivered and I had to send it back at a cost of £42.00, I won't be buying again online, the sting of paying for a return has left me feeling bitter.
The advertised bed looked amazing on the website, but not so in reality.
The website was very easy to navigate and the price of the item was reasonable.
This was the best price I found after several searches.
Easy to order
Easy to order and emails confirming order and delivery were very prompt.
Fits exactly as required and should help to keep mattress clean from dust!
Brilliant service, ordered one day and delivered the next! Bed is very comfortable and easy to use. Looked exactly the same as the pictures on the internet which is always reassuring.
Delivered on time and assembled
Delivery was made at the expected time, good communication when I had a question on the website chat window.
Really great sofa bed - have seen several reviews about the quality of the sofa, which is very comfy, but love the bed part! Extremely easy to pull out and the mattress seems high quality. It’s probably just wide enough to fit two people for a couple of nights comfortably.
delivery was on time delivery staff were extremely polite and helpful and the sofa bed is top quality
great quality and very comfortable
A good service
They promptly refunded the sum I had paid for the incorrectly sized bed cover that I had inadvertently bought, and delivered to my home the correct one which does the job perfectly.
Does the job perfectly. .
Bed legs would not fold down properly. Bed replaced immediatley. The screws holding the headboard to the frame could be 4mm longer. The straps holding the bedtogether when folder are too short to allow the locking clips to fasten without a struggle . Not suitable for eldery people. The screws holding the headboard to the frame could be 4mm longer. Customer service and delivery excellent.
delivery was very good put it in room i wanted the bed was great value would certnly by from them again well worth the money
lovely and strong really good cover so pleased will buy from them again
JAY-BE RETRO SOFA BED
Excellent service - communication is good. I needed to change delivery date and it was done efficiently and with little fuss.
The ‘pull & roll’ mechanism makes this very easy to use. Can’t wait to impress my guests!
Brilliant service and so quick with the delivery and the delivery driver was so kind to bring it into our bungalow and t
he bed is awesome
Problem dealt with quickly
Great service, great product.
Brilliant service, great bed, better than I thought it would be for a folding bed.
Delivered when they said it would. Overall, I am very satisfied with Made to Last.
Fits perfectly quality is ok for the price paid.
Really well constructed, easy to use, great bed.
Made to Last (Not fit for purpose) they don't make the products
Sorry for the long read but all is relevant to complaint with this company (Made to Last), we purchased two sofa beds value over £3,000. One ordered on Dec 2nd, which is for my mother in law in her granny annex same property as ours we ordered the other sofa bed on Dec 6th with this company, they delivered the first sofa bed on one time on 29th of January. Our sofa bed got delivered on the 25th of February. we were told we would get ours on Jan 27th. the shambles in their office and communication was the worst we have ever experienced. We were told to ring the delivery company ourselves as not their problem. We since found out that Made to Last don't make the sofa beds they are just a sales company, if we had know that from the beginning and the makers of the sofa weren't delivering what we paid for we wouldn't of ordered it through the awful experience we have received as we paid for a hand made piece of furniture UK made apparently and delivery service with the item put together and the boxes taken away. The first sofa bed we got we received that service. The 2nd sofa bed delivered in February a month overdue, we never retrieved the full service we paid for and it is still in boxes as we have been waiting for Made to Last to get back to us since 25th of February about someone coming to put it together. We have heard nothing and received no apology and no form of compensation to get our own contractors to put it together. Not that this should matter i am five weeks away from having a baby and my husband has recently has lost his sight in one eye. So, our situation right now is stressful enough without having to deal with this inadequate service from Made to Last. Just a few more quick things to add, the delivery on the 25th of February 2nd sofa, they did not warn us they were coming they just turned up, no face masks on either gentlemen and they just walked in with the three boxes and demanded a signature which we refused as we told them we paid for a putting together service and taking boxes away as advertised on Made to Last website. (Jay-Be is the manufacture of this sofa bed our complaint is Not with them.. be advised). I know this is a long read but it could be more, we have made several phone calls to this Made to Last company which have never materialized in straight answers. So, i would strongly consider buying this sofa bed elsewhere as we most certainly would not recommend or buy from this company ever again. one word (Charlatans)
Read Customer Experience regarding Made to Last.
Please read previous complaint of Customer Experience, it would be the same. not satisfied at all with Made to Last. As short answer we never got the service we paid for.
Highly delighted with the quality of the product and with the approach of the staff. Excellent experience of buying online which can be very impersonal. Thank you so much.
Delighted with the bed which is comfortable well made and will serve our needs perfectly. Great team.
Poor communication and appalling delivery
More communication from company re order. I had to chase multiple times. Order came after estimated delivery time and even this had to be chased. The delivery firm also then decided because they were running late they would ram the product against the door frame. Great product though, but this has nothing to do with the supplier.
Excellent sofa can't fault it but would get it from a different supplier in the future.