Fantastic service, great quality, good price .delivery on time .very happy and would have no difficulty repeat business with them. Thanks.

The service from Made to Last has been great. Unfortunately the goods I bought broke the first time I used it but Made to Last were quick to respond and sorted everything out with minimal fuss.

The staff at Made to Last have no track on the deliveries as they are sent out via the manufacturer. Really unhelpful and unapologetic when the delivery went astray. Customer service needs help - they also need to turn down 'This Morning' blasting away on the TV in the background really unprofessional

Poor communication between retailer, manufacturer and courier resulted in 2 failed delivery attempts.

Made to last provide an excellent service, the process was easy from ordering to delivery. Installation process was great (especially in these COVID times) two delivery men carried in and one of them put the Jaybe Retro sofabed together while the other waited outside. The product itself is excellent and easy to use. The sofa is spacious, comfortable, good quality and design. The bed, which we tried out ourselves in preparation for guests (when allowed) was also very comfortable. The pocket sprung mattress is deep and lovely.

Customer deserves a 5*, however I am rather upset that whilst the bed was delivered and I had to send it back at a cost of £42.00, I won't be buying again online, the sting of paying for a return has left me feeling bitter.

The website was very easy to navigate and the price of the item was reasonable.

Easy to order and emails confirming order and delivery were very prompt.

Delivery was made at the expected time, good communication when I had a question on the website chat window.

delivery was on time delivery staff were extremely polite and helpful and the sofa bed is top quality

They promptly refunded the sum I had paid for the incorrectly sized bed cover that I had inadvertently bought, and delivered to my home the correct one which does the job perfectly.

Bed legs would not fold down properly. Bed replaced immediatley. The screws holding the headboard to the frame could be 4mm longer. The straps holding the bedtogether when folder are too short to allow the locking clips to fasten without a struggle . Not suitable for eldery people. The screws holding the headboard to the frame could be 4mm longer. Customer service and delivery excellent.

delivery was very good put it in room i wanted the bed was great value would certnly by from them again well worth the money

Excellent service - communication is good. I needed to change delivery date and it was done efficiently and with little fuss.

Brilliant service and so quick with the delivery and the delivery driver was so kind to bring it into our bungalow and t he bed is awesome

Problem dealt with quickly

Brilliant service, great bed, better than I thought it would be for a folding bed. Delivered when they said it would. Overall, I am very satisfied with Made to Last.

Sorry for the long read but all is relevant to complaint with this company (Made to Last), we purchased two sofa beds value over £3,000. One ordered on Dec 2nd, which is for my mother in law in her granny annex same property as ours we ordered the other sofa bed on Dec 6th with this company, they delivered the first sofa bed on one time on 29th of January. Our sofa bed got delivered on the 25th of February. we were told we would get ours on Jan 27th. the shambles in their office and communication was the worst we have ever experienced. We were told to ring the delivery company ourselves as not their problem. We since found out that Made to Last don't make the sofa beds they are just a sales company, if we had know that from the beginning and the makers of the sofa weren't delivering what we paid for we wouldn't of ordered it through the awful experience we have received as we paid for a hand made piece of furniture UK made apparently and delivery service with the item put together and the boxes taken away. The first sofa bed we got we received that service. The 2nd sofa bed delivered in February a month overdue, we never retrieved the full service we paid for and it is still in boxes as we have been waiting for Made to Last to get back to us since 25th of February about someone coming to put it together. We have heard nothing and received no apology and no form of compensation to get our own contractors to put it together. Not that this should matter i am five weeks away from having a baby and my husband has recently has lost his sight in one eye. So, our situation right now is stressful enough without having to deal with this inadequate service from Made to Last. Just a few more quick things to add, the delivery on the 25th of February 2nd sofa, they did not warn us they were coming they just turned up, no face masks on either gentlemen and they just walked in with the three boxes and demanded a signature which we refused as we told them we paid for a putting together service and taking boxes away as advertised on Made to Last website. (Jay-Be is the manufacture of this sofa bed our complaint is Not with them.. be advised). I know this is a long read but it could be more, we have made several phone calls to this Made to Last company which have never materialized in straight answers. So, i would strongly consider buying this sofa bed elsewhere as we most certainly would not recommend or buy from this company ever again. one word (Charlatans)

Highly delighted with the quality of the product and with the approach of the staff. Excellent experience of buying online which can be very impersonal. Thank you so much.

More communication from company re order. I had to chase multiple times. Order came after estimated delivery time and even this had to be chased. The delivery firm also then decided because they were running late they would ram the product against the door frame. Great product though, but this has nothing to do with the supplier.