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Jaybe
Number of reviews:957
Ratings:
4.7
Out of 5

Jaybe Product List

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Jaybe

About Jaybe

Founded in Yorkshire with a passion for innovation and manufacturing, we are proud to be British Made. With manufacturing roots dating back to 1879; the Jay-Be brand was first launched in the 1980's and has since gained a reputation for creating innovative and desirable furniture. Over the years we have witnessed many changes to both our market and products but our core values remain the same. Reliability, Integrity and Innovation will always be at the heart of everything we do.

Terms & Conditions

For all Jaybe products purchased on the Made to Last website the resulting contract is between you and Made to Last.

We act as a retailer for Jaybe products. Jaybe will deliver the products directly to you but for any issues related to your order please contact Made to Last directly.

Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect.

Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.

Returns

Return Period: 14 days

DUE TO MANUFACTURING DEFECT

The product/s will be collected at manufacturers cost and 100% refund will be issued.

FOR NON-MANUFACTURING DEFECT - GUEST BEDS

The guest bed/s will be collected and a full refund will be issued, less a £35.00 fixed charge for the first product and £20 charge for every product thereafter to cover the cost of admin, collection, re-work or disposal.

FOR NON-MANUFACTURING DEFECT - SOFA BEDS

The sofa bed/s will be collected and a full credit will be issued, less 25% of original sale price to cover the cost of admin, collection, re-work or disposal.

Delivery

Free delivery.
We try our best to deliver every order in 3 working days. Occasionally deliveries get delayed but we will do our best to to rectify any late deliveries as quickly as possible. If you want then you can get in touch with us using the contact details in your order confirmation email.
Orders received before 10.00am will be dispatched the same day for delivery the Next Working Day.

For example:
Scenario 1
An order received before 10.00am on Tuesday will be dispatched on Tuesday afternoon and delivered on Wednesday.

Scenario 2
An order received after 10.00am on Tuesday will be dispatched on Wednesday and delivered on Thursday.

Scenario 3 weekend
An order received before 10.00am on Friday will be dispatched on Friday afternoon and delivered on Monday the following week.

Scenario 4 weekend
An order placed after 10.00am on Friday will be dispatched on Monday and delivered on Tuesday.
If the consumer is not available to sign for and receive the delivery, a “Calling Card” will be left for the consumer to arrange a redelivery at their convenience.

Customer Reviews for Jaybe

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.

The reviews below relate to our customer service and product quality for Jaybe exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.

Service
Five star treatment
Helpful staff on my telephone order and free next day delivery Great experience with this company. Very pleased with my purchases
Products
Good cover. Fits well thanks
Very pleased. Very comfortable and good as an occasional bed
Very comfortable and ideal for any guest
Patricia Gilroy
24 Jul 2021
Service
Order over a week late
Due on 14th July still waiting 23rd). Contacted twice to chase up and have been told it’s on the way. Would have been nice to have been contacted instead of me doing the chasing up. Did get prompt and courteous answers from them though.
Verified Customer
23 Jul 2021
Service
Order never arrived.
Keep people informed of the status of their order. On the supposed day of delivery for my order I had to contact you to find out if there was any teacking only to be told the product had gone out of stock and wouldn’t be arriving at all. I was then promised it would be out for delivery next day, it never arrived. This time I was told it would be delivered next day once stock arrived! In August! Hopeless. Have since cancelled order and bought elsewhere with same day delivery.
Verified Customer
23 Jul 2021
Service
Jay-be deep sprung mattress bed.
Excellent service. Received within the estimated dates. No problems.
Products
Very comfortable, sturdy and easy to set up and fold. Can be nearly stored away during without taking up much space. Especially ideal for anyone who may find themselves in a caring role.
Matt Mul
23 Jul 2021
Service
Excellent service and quality product
Excellent communication and service although our house number was changed in error on the delivery label and caused a slight delay but this was quickly rectified. The product is excellent, well made and very suitable for our needs
Products
Excellent for covering the guest bed when not in use again very good quality and well worth the money
Excellent design and quality - good strong frame and quality mattress for guests
Roger Lane
22 Jul 2021
Service
Great service
Hassle free ordering. Answered queries quickly and delivery was super quick.
Products
Not tried the bed yet but seems sturdy. The cover fits perfectly so the bed can be stored and kept dust free until required
Christine Wood
22 Jul 2021
Service
Owful company and service
Awful service. The sofabed I've ordered and paid in advance is not delivered yet and I don't know if and when it will be delivered to me.
Products
Product paid in advance and not delivered yet
LUIGI CAGGIANO
22 Jul 2021
Service
Couldn’t recommend more highly
Arrived within promised time. Excellent product. Very comfortable mattress. Easy to unfold and easy to store. Highly recommend.
Products
Excellent product. Very comfortable and easy to store and use. Very useful when you need that extra bed occasionally.
Excellent product . Very comfortable. Well made
Anna Galvin
21 Jul 2021
Service
Very good quality.delivered.on time
Andrey Szeniawski
10 Jul 2021
Service
Delivery man was very very brisk and totally unhelpful, said that he could not deliver bed because of being on top floor , I then advised him of available lift, I then requested if he could take away the cardboard as I am 83 and my husband was lying on floor owing to a fall which is why I needed to buy a bed. I do realise that this request is not part of their job, but a little humanity is not much to ask, or a polite recline, instead a very aggressive not my job and then left the bed in the corridor, what sort of morons is your company using. I use a wheelchair and found it very difficult to bring in said bed so had to wait until a friend finished work . Please do not allow this sort of behavior to continue Best regards Patricia bell
Patricia Bell
2 Jul 2021
Service
Definitely a very good addition for a quick installation of a single foldable bed. I did sleep well in it
Products
Good to have and easy to be able to store the bed in a cupboard
Much better than expected product easy to set up and store.
Verified Customer
2 Jul 2021
Service
Great sofa/bed!
The Jaybee retro sofa bed arrived on time and is better than the online photo. Just a pity the leg feet were missing.
Products
The product exceeded expectations and arrived on time. The best sofa/bed I've used.
Verified Customer
1 Jul 2021
Service
Hideaway Bed
Easy ordering item, fast delivery, easy to assemble, just what I expect, have not put it to full use as awaiting grandchildren to visit.
Products
Fitted nicely, covers well and should keep the dust off when not in use
Verified Customer
27 Jun 2021
Service
Exceptional service. Thank you very much. Would recommend you to any one.
Sheila Gibson
26 Jun 2021
Service
Still waiting for part of my order, but was informed quickly about the item being out of stock, the other product came on time and suits it’s purpose well
Products
Suits it’s purpose well!!
Haven’t received it yet!!!
Judith Shackleton
25 Jun 2021
Service
Excellent service
I was referred to Made to Last and had excellent service from them. The person I spoke with was helpful, polite and efficient. Would definitely use again.
Products
It is good quality and fits the fold up bed perfectly
Julia Eros
24 Jun 2021
Service
Misleading information on website - avoid
They have misleading information about delivery on their website. They say they offer home delivery, but it is actually only to kerbside and expect a 75 year old ill woman to carry a heavy delivery to her flat alone. When I challenged it, they blamed the supplier and they wanted to deduct a £42 delivery fee if I cancelled. Disgusting. Only after getting in touch with the MD to complain did they offer a full refund (still not received).
Products
Not received as I cancelled it due to their atrocious delivery policy
Verified Customer
24 Jun 2021
Service
The bed is great. It's the second one I've bought but delivery is atrocious. I am disabled and in a wheelchair so cannot move items from outside my door and delivery man wouldn't bring it in for me even if I moved completely away from him
Products
Brilliant. Would wholly recommend item
Hazel Larter
23 Jun 2021
Service
Would recommend
Prompt response when ordering and very pleased with product. Delay in delivery but do not believe it was Made-to-Last at fault. Would recommend
Products
Good product. Very pleased
Verified Customer
21 Jun 2021
Service
Excellent company
Exceptional customer service from start to finish.
Products
Not only protects the fold up bed it also discreetly hides the bed from view.
Good quality product at a reasonable price.
Exactly as described and good value for money.
Lynn Rogers
20 Jun 2021