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Elstead Lighting
Number of reviews:4
Ratings:
4.3
Out of 5

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Elstead Lighting

About Elstead Lighting

Elstead is one of the leading residential lighting manufacturer and distributors in the UK. Established in 1967 at the Forge in Elstead Village, Elstead expanded and moved to Alton in 1971 where they now employ over 80 staff and have manufacturing facilities of over 8,000 square metres across two sites. In 2012, Elstead opened a subsidiary in Poland with sales and distribution facilities to service the European market.

Elstead specialises in decorative residential lighting that take classical influences in their design and style. Elstead are proud to still use traditional handcrafts in the production of their lights as well as embrace the modern technology available with CNC machines. A large number of the Elstead interior collection is manufactured in Alton using traditional welding and patination skills to create distinctive products.

Elstead have one of the leading outdoor collections using materials such as; solid brass, stainless steel, galvanised steel, aluminium, copper, polymer and teak. Many of the products are manufactured from die-cast aluminium and have different levels of guarantee depending on the family and type of finish being used. Elstead have introduced their own brand Garden Zone, a range designed specifically for the Landscape and Garden. Models include lanterns, bollards, lamp-posts, landscape spikes, spots and in-ground fittings.

Elstead Lighting are proud to be members of the new Lighting Industry Association, formed from the merging of the interests and assets of the Lighting Industry Federation and the Lighting Association, began its activities on January 1st 2012. Elstead have been members of the former Lighting Association since 1970 and Jonathan Lucas MD of Elstead Lighting was President of the LA for over two years working with the President and committees from both associations to merge successfully into the new LIA.

Elstead are proud to be members of the The Guild of Craftsmen. Stringent entry criteria ensure that only those companies who meet the requirements are awarded membership, which is by no means automatic. Members are required to prove that they have earned the right to be called master craftsmen - through the quality of their work, their commitment to customer care and the level of service they provide. Once accepted into membership they are required to maintain the Aims and Objectives of the Guild.

Terms & Conditions

Returns

Return Period: 14 days

If a product arrives to you and you would like to return it for any reason then please contact Made to Last with details and we will get the return arranged for you.

If the product is damaged or is received not as described then you will receive a full refund on the product.

If however you simply change your mind then there is a restocking fee of 30% which will be taken out of the refund.

Delivery

£15 delivery cost on all orders under £100. Free delivery on all orders over £100. Delivery will be within 3 business days of your order date.

Customer Reviews for Elstead Lighting

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.

The reviews below relate to our customer service and product quality for Elstead Lighting exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.

Service
Delivered promptly. Well Packed. Website clear. Product Detail lacking. See below
Products
This is well made, with a high standard of finish, such as detail, like the steel finial. No dimensions were available for this lamp and no context picture available. Accordingly the size was a surprise; not so much a lamp, more a traffic bollard. It stands 74 cm high with a shade diameter of approx 40 cm. It is however, just right for what we wanted and I would not hesitate to buy this brand again
Verified Customer
12 Jun 2020
Service
Lacking delivery commitment
Communication regarding delivery dates and times could be much improved.
Products
Good quality, although needed a little manipulation to stand straight.
Paul Warner
5 Apr 2018
Service
Really pleased with the wall lights, the finish and make of them. Also, the packaging was fantastic, took ages to undo ! but the produce arrived in perfect condition. Thank you.
Products
Wall lights were perfect just what we wanted
Jill Thomas
20 Jan 2018
Service
Excellent product
Product was exactly as described and a great price. Lights look fantastic up.
sarah hanrahan
9 Oct 2016