about us
Ella Doran is an award-winning designer who runs her East London based design studio to create artwork for functional products for everyday living. She loves bold graphics, colours and participatory projects, and works to commission for charitable, commercial and private clients. Striving to produce sustainably in collaboration with her manufacturers, Ella also promotes the design industry’s shift toward a circular economy through various public engagement and student teaching projects.
Returns
Return Period: 14 days
Ready-to-buy products:
If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 10 working days (return posting date) - for a full refund of the costs of the goods. Unless a product is faulty or damaged at delivery, you will have to pay for all return shipping costs. Please check your product immediately when you receive it and let us know of any damage within 12 hours, we hope you understand that we cannot accept any claims after this time, as we will have to let the courier know. Please make sure you have proof of delivery as we cannot refund you for goods lost in transit.
Made-to-order products:
Our made-to-order products are non-refundable and can only be exchanged if they are faulty or damaged, either for a replacement or a credit note valid for 6 months from the original date of purchase.
Delivery
Unless free shipping is indicated at checkout, the minimum delivery charge for UK Mainland deliveries is £4.95, it can be higher for the Channel Islands. Please note that we send all our UK deliveries via recorded and signed-for delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, the courier will charge you a £12 re-delivery charge. Once your order has been shipped you cannot cancel it and our return policy will apply. If your item doesn't arrive when expected, please get in touch and we will investigate.
