You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
Ella Doran is an award-winning designer who runs her East London based design studio to create artwork for functional products for everyday living. She loves bold graphics, colours and participatory projects, and works to commission for charitable, commercial and private clients. Striving to produce sustainably in collaboration with her manufacturers, Ella also promotes the design industry’s shift toward a circular economy through various public engagement and student teaching projects.
Terms & Conditions
Returns
Return Period: 14 days
Ready-to-buy products:
If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 10 working days (return posting date) - for a full refund of the costs of the goods. Unless a product is faulty or damaged at delivery, you will have to pay for all return shipping costs. Please check your product immediately when you receive it and let us know of any damage within 12 hours, we hope you understand that we cannot accept any claims after this time, as we will have to let the courier know. Please make sure you have proof of delivery as we cannot refund you for goods lost in transit.
Made-to-order products:
Our made-to-order products are non-refundable and can only be exchanged if they are faulty or damaged, either for a replacement or a credit note valid for 6 months from the original date of purchase.
Delivery
Unless free shipping is indicated at checkout, the minimum delivery charge for UK Mainland deliveries is £4.95, it can be higher for the Channel Islands. Please note that we send all our UK deliveries via recorded and signed-for delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, the courier will charge you a £12 re-delivery charge. Once your order has been shipped you cannot cancel it and our return policy will apply. If your item doesn't arrive when expected, please get in touch and we will investigate.
Customer Reviews for Ella Doran
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2021 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Gold award every year from 2017 until 2020.
The reviews below relate to our customer service and product quality for Ella Doran exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.
Service
Great product.
Very friendly lady took my order. It arrived within a couple of weeks and looks fantastic! Very happy with it.
Products
Great item. Exceeded my expectations. Looks stunning.
Steven Hodgson
6 Sep 2020
Service
Fab customer service and range of unique products...will recommend and defi...
Fab customer service and range of unique products...will recommend and definately use again...
Products
Good quality and a perfect present for a photographer!
5
