EKO Product List
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
- with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
- with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.
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Terms & Conditions
For your peace of mind, items purchased at Made to Last are guaranteed against manufacturing defects for a period of 1,3,5 or 10 years from the date of purchase (see item details), unless otherwise stated. If a manufacturing defect is found, we will be happy to supply the customer with parts or if necessary replace your product, including delivery charges within the U.K.
EKO items purchased are guaranteed against manufacturing defects, with a valid receipt. However, If you find the product defective, you must contact Made To Last to assist you.
If you want to return the purchased item please contact us www.made-to-last.co.uk, we will provide you with return instructions.
Package the item(s) being returned securely into their original packaging. All goods must be returned in a resalable condition.
All refunds should be processed within 14 days of the item(s) being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate and locate the package.
All orders of EKO bin orders within the UK will be delivered within 5 working days.
Please note, all orders placed after midday on Friday will be processed the following Monday.
If you haven’t received your parcel within these timeframes then please contact us immediately at https://www.made-to-last.co.uk/
Customer Reviews for EKO
At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.
It seems to be working well!
We are very proud to have been awarded the 2023 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Platinum award for 2022 and 2021 too.
The reviews below relate to our customer service and product quality for Mullan Lighting exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.