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Cuckmere Trug Company
Number of reviews:2
Ratings:
4.5
Out of 5

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Cuckmere Trug Company

About Cuckmere Trug Company

Cuckmere Trug Company incorporates Thomas Smith's Trug Shop, which was the original maker of the famous Traditional Sussex Trug in the Sussex village of Herstmonceux. Thomas Smith invented the Trug back in the 1820's, drawing on an old Anglo-Saxon measuring vessel known as a "trog", that was used on local farms to measure milk, beer and grain. Smith made his Trugs famous by selling some to Queen Victoria on the first day of the Great Exhibition in London in 1855. In the 1960's Laurence and Dudley Hide of Hailsham created the plywood Trug for which they received a Design Centre award. In 1983 Robin & Peter Tuppen set up South Down Trugs to make the plywood version, Peter being Dudley's son-in-law, and South Down Trugs make the plywood version and bought out the Thomas Smith Trug Shop about six years later, combining the two companies at Herstmonceux. Our Trugs are now exported all over the World and have been used by many famous gardeners, including Peter Seabrook, Alan Titchmarsh and Monty Don and have been featured in many films, advertisements and magazines all around the World. Trugs are ideal for gardeners of all ages and make superb and thoughtful gifts for special occasions.

Terms & Conditions

Acceptance
All orders are subject to final acceptance at our workshops.

Claims and Returns
Where delivery is made by the Seller to a carrier from transmission to the Buyer or the Buyer’s nominee the Seller will claim against the carrier on the Buyer’s behalf in respect of non-delivery or short delivery by the carrier or for damage in transit provided that the Buyer notifies the Seller and the carrier in writing of any such claim within 14 days to enable the Seller to comply with the time limits currently laid down by the carrier for notifying him of the claim in question.
When the Buyer signs the carrier’s delivery note as having received the goods in good condition subsequent claims for damage will not be accepted by the carrier or the Seller.
The Seller shall not be liable in respect of consequential loss or damage nor in respect of conditions or warranties, whether express or implied at Statute or at Common Law, which have not been confirmed by the Seller in writing.
The Seller shall not be liable in respect of any kind of claim or complaint against him unless the Buyer notifies him thereof in writing within seven days of delivery to the Buyer of the goods (or, in the case of non-delivery, within seven days of the agreed delivery date) and the Seller shall have the option of replacing or crediting the value of the goods in respect of any kind of claim made, hereby fully discharging all legal liabilities in respect thereof.

Return of goods
After delivery will not be accepted unless the Seller or his representative has first been given the opportunity of examining the goods before dispatch from the Buyer’s delivery address. The Seller’s agreement must be obtained, in writing, before any goods are accepted for return. All goods for return must be in perfect condition and are subject to a 15% handling and re-stocking charge. Special goods are not accepted for return under any circumstances whatsoever.

Other Conditions of Sale
By ordering any goods from the Seller the Buyer will be deemed to have accepted that these Conditions of Sale take precedence over any other Conditions contained in or set out on any letter, order form, acceptance form, receipt of like received by the Seller in connection with goods so ordered and that any such other conditions will not form part of the contract between the Seller and the Buyer for the sale of such goods.

Contingencies
No liability will be accepted by the Seller for any failure or, or delay in, performance which is due wholly or partially to restriction by Government or other competent authority, strikes, lock-outs, failure to receive anticipated supplies of raw materials or to any other cause whatsoever beyond our control.

Returns

Return Period: 14 days
Customer should first contact us to advise the reason for return. Unless the customer has a complaint about the product, they are responsible for the cost and arrangements for the return. In the case of a complaint customer should e-mail a photo of problem and we will, providing we agree there is a problem, arrange collection and either replacement direct, or refund through Made to Last.

Delivery

As agreed we need 14 days notice for delivery. We can offer two different delivery options for standard delivery 3 - 5 days or next day delivery for which there is an additional cost of £10 per consignment. Next day means delivery the day after despatch.

Customer Reviews for Cuckmere Trug Company

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2017, 2018 & 2019 Gold Trusted Service by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK.

The reviews below relate to our customer service and product quality for Cuckmere Trug Company exclusively and show you what our existing customers think about the supplier and us. On this page we only show a maximum of the 20 most recent reviews for this supplier. All product reviews can be seen on the product pages.

Service
Great service
The item I ordered was late arriving but when I contacted Made to last they where very helpful, efficient and ensured I had the item very soon afterwards and called me after delivery to check that I was happy
Products
Beautiful Sussex trug- as expected
David Collins
31 May 2019
Service
excellent service when things go wring
Good service - dealt with issue quickly and efficiently
Products
it was a present and is much loved
Verified Customer
3 Jul 2016