Ella Doran is an award-winning designer who runs her East London based design studio to create artwork for functional products for everyday living. She loves bold graphics, colours and participatory projects. Striving to produce sustainably in collaboration with her manufacturers, Ella also promotes the design industry’s shift toward a circular economy.
Unless free shipping is indicated at checkout, the minimum delivery charge for UK Mainland deliveries is £4.95, it can be higher for the Channel Islands. Please note that we send all our UK deliveries via recorded and signed-for delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, the courier will charge you a £12 re-delivery charge. Once your order has been shipped you cannot cancel it and our return policy will apply. If your item doesn't arrive when expected, please get in touch and we will investigate.
Returns period (in days)
If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 10 working days (return posting date) - for a full refund of the costs of the goods. Unless a product is faulty or damaged at delivery, you will have to pay for all return shipping costs. Please check your product immediately when you receive it and let us know of any damage within 12 hours, we hope you understand that we cannot accept any claims after this time, as we will have to let the courier know. Please make sure you have proof of delivery as we cannot refund you for goods lost in transit.
Our made-to-order products are non-refundable and can only be exchanged if they are faulty or damaged, either for a replacement or a credit note valid for 6 months from the original date of purchase.
We are very proud of the products that we make and offer a guarantee on the workmanship of the products. If you find that there is a problem with the product that you feel is down to it's construction then please contact Made to Last who will coordinate with us on a repair/replacement. The guarantee does not cover misuse of the product nor does it cover general wear and tear. If you are unsure then please contact Made to Last with images and we can let you know if the issue is due to the manufacturing or the usage of the product.
County of manufacture
Care & Maintenance
Care and Maintenance
Machine washing at 40°C recommended.
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.