If you order a stock item you have the right to change or cancel the order within 7 days after you place the order. Please contact us as soon as you can, as orders move rapidly through to our warehouse. Your notice of change or cancellation must be by email to [email protected] who will then coordinate with us.
We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal returns procedure described in below. If you have cancelled your order, you will be issued with a refund within 14 days of notification if the good have not left our warehouse or 14 days after we have received the good back to us in unused condition.
Please note that custom orders are not cancellable and not refundable.
You need to pay for the return of the stock item via a trackable delivery service and include insurance for the full amount you paid. Initially contact Made to Last for details of where to send.
All returns are subject to a 10% handling fee. As mentioned above you will be issued with a refund within 14 days of receipt of the items being returned back to our office address so long as they are in unused condition and we have been notified they will be returned within 7 days of you having received them. Made to order items can not be returned. This does not affect your statutory rights.
In the unlikely event that your product is faulty please notify Made to Last ASAP after receipt. We will arrange a collection & inspection of these items. If we find the goods faulty we will arrange a replacement or a full refund.