Our Customer Reviews

Feefo Gold Trusted Service

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2017 Gold Trusted Service by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. The reviews below relate to our customer service and show you what our existing customers think about us.

To read reviews on our individual products please visit the product pages and click on the "Reviews" tab to read what has been said.

The best customer service I received for a long time. Helpful staff on the phone, easy to place an order, quick delivery, wonderful bed, Would surely recommend using made to last.
- Veronica Brierley,
The delivery was quick and efficient and the product is excellent.
- Verified Customer
very satisfied with the service provided by made to last. First class!
- Raymond Francis,
Prompt delivery and missing part sent with no problem. Telephone service very good
- Verified Customer
Product was as described 'on the tin'. Appears of excellent quality and arrived on day promises. Can't say more as havn't slept on it ! AHT
- Anthony Thomas,
great ordered one day delivered the next
- ian braley,
Very helpful team. The product - sent directly from the supplier - was faulty. The team responded immediately to sort out the issue and a replacement product was arranged within a week or so.
- Verified Customer
Great service, great product
- Alan Roynon,
Very quick and efficient service
- Fay Allen,
product as described , fast delivery first class service
- Charles Peel,
Very happy with purchase
- Verified Customer
Very good service. Rapid response to glitches with couriers.
And very good quality products.
- Verified Customer
Very pleased with the service. The gentleman over the phone was very helpful suggesting the right cover for me and he even took my order over the phone
- Susan Whitelock,
Quick service . Delelvery on time. Have not used bed yet but looks fine hope it's comfy.
- Verified Customer
First class service throughout, including help with problem we had with manufacturer
- Brian Hobday,
Really helpful on the phone and very speedy delivery - I was impressed
- Samuel Jenkin-Carter,
very good product for the money, Had to contact seller because they did not include headboard fixing bolts, they arrived two days later. Guest that slept on the bed reported a comfortable night . I would recommend product
- Verified Customer
Ordering was easy & the product is very comfy so we are pleased with the purchase. The bed was delivered to our daughters address as required. She called to say the delivery company didn't give her any time to answer the door so left with an elderly neighbour. It was a large, heavy item that she had to then get backto her house.She emailed me about this & how the packaging was damaged & dirty. There was no plastic covering of any sort on the bed inside the boxes so we were lucky it was not marked/damaged.
- Sue Knowles,
Quick service and well packaged.
- Verified Customer
Exactly what we needed, a 2' 6" wide folding bed to have in our spare bedroom along with the double bed for when our youngest grandson comes from abroad with his Mam & Dad. Most others are 3' wide and the narrow bed gives just that bit more space, not many of these around. Excellant quality, easy to assemble and a very fair price.
- Verified Customer

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