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Feefo Platinum Trusted Service Award

Feefo Rating

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At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2023 Platinum Trusted Service Award by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. We also received the Platinum award in 2022 and 2021. Then the Gold award every year from 2017 until 2020 whilst the business was in it's nascent stage.

To read reviews on our individual products please visit the product pages and click on the "Reviews" tab to read what has been said.


Bed is good quality and looks very comfortable for quests
Good arrived promptly
Ann Shearer
A very well made sofa in a lovely red colour
Excellent messaging service, kept up to date on progress of my order, arrived ahead of scheduled six weeks delivery time, very pleased
Mark Bartley
Surprised how good it is.
The bed is extremely comfortable. I have no reservations on it at all.. I highly recommend it.
Verified Customer
Highly recommend ‘Made to Last’
Very pleased with purchase and delivery of single folding bed with deep sprung mattress and cover. Efficient and prompt delivery - thank you.
Barbara G
Good service
Good easy ordering. Good communication, arrived as stated
Verified Customer
Product looks great. Well made. Delivery as promised
Well made product. Delivery as expected. Updated when delivery was in progress and also when product was dispatched. No issues
Verified Customer
Swift service, highly recommended….
Very swift service, excellent product and of a high quality. Highly recommend. 😁😁😁
Michael C Donaldson
Excellent product 5 stars for comfort.
Very good product, very comfortable mattress and easy to use.
John Browning
Efficient service. Good communication. Good quality product.
Good communication. Our sofa arrived on time. After taking a long time to decide on the style and colour we are pleased with our 3 seater, Launceston sofa.
Andy Walkley
Excellent product
Ordered and delivered very promptly, good delivery service who unpacked the bed to check for faults before leaving which was very much appreciated. The bed is exactly as described and very comfortable. I only have one very small criticism and that relates to the headboard screws which could do with a slightly longer thread to make them easier to fit as I found them fiddly to fit.
Verified Customer
first class company
very nice bed and mattress had a hole in the box when delivered nothing was damaged but the cover and a strap was missing emailed them once and everything was sorted would do buisness with them again thank you very much
anthony walters
Supplier Problem
No problem with ordering, bed was despatched directly from supplier. Only problem was the strap holding the folding bed together when bed was not in use. The strap was not long enough to hold the mattress together. We contacted the bed supplier who sent us another two straps to join together hoping that this would achieve the problem. The problem still existed. We purchased two bungee straps, one for each side of the bed, this solved the issue, bed mattress is now under the frame. This problem will only occur once the bed headboard is fixed to the bed. The five stars are only for Made To Last. Three stars for the bed supplier. Looking up reviews afterwards I found this to be a common problem, customers were using leather belts to keep the mattress together. Bed suppler has been informed of the outcome. My advice to them was to supply two folding metal clamps one for each side of the bed, this will solve the problem. This was a thick mattress so the problem might not occur on the cheaper range of mattress, where the mattress is thinner.
Stephen Haynes
Purchase worked well for me
Purchase process very good and product delivered in perfect condition. Only slight criticism was a disconnect between delivery dates and the courier delivery dates where the latter were limited and different to dates originally suggested by Made to Last
Malcolm Brown
Very comfortable sofa
Very good service all round efficient with answering phone calls and emails
Mrs Susan Hunter
Really cosy and warm dressing gown
Excellent customer service - there was a 1 day delay in the initial estimated delivery date but this was communicated quickly and clearly by Made to Last.
Verified Customer
Great buy 5 star no problem,,,great delivery,
William Brannigan
Perfect from Pre-order to Delivery
I am really impressed with the quality of the sofa that I ordered and received. I requested for some fabric samples to be sent to me beforehand and that was very useful in helping me to decide on the colour and finishing choice. I would recommend Made to Last for those looking for quality sofas that are made in Britain.
Good quality
Website easy to navigate, find what we wanted and make a purchase. Delivery was on time and made with care. Good comms from the delivery company.
Verified Customer
Excellent sofa. Very good quality and comfortable. Also the tables I ordered were stunning and a great buy. Am very happy with my products from Made to Last. Also in the process of buying the sofa I had many questions. They answered them and even sent me a fabric sample which they shipped internationally.
Verified Customer
Occasional bed
Service as stated; excellent. Thank you. On time and good communication.
Verified Customer