Our Customer Reviews

Feefo Gold Trusted Service

At Made to Last we understand how important customer care is. Our aim is to treat all customers in the same way that we would treat a close friend or a family member if they were buying from us.

It seems to be working well!

We are very proud to have been awarded the 2017 Gold Trusted Service by Feefo, the independent ratings experts meaning that we have one of the highest service ratings levels amongst retailers in the UK. The reviews below relate to our customer service and show you what our existing customers think about us.

To read reviews on our individual products please visit the product pages and click on the "Reviews" tab to read what has been said.

goods delivered earlier than expected
- Verified Customer
Delightful, as a small business owner customer service means everything.
Made to last give a special personal experience. Thankyou
- Ali B,
The service was very good.
- Lesley Parnell,
Very fast service excellent product
- Gary Hearn,
Excellent service AND communication.
Much impressed.
Quality products.
- Verified Customer
I had initially ordered online and as usual used my Paypal account. The card that was registered with them had expired and the transaction was not executed. I contacted Paypal during their office hrs and was advised to contact my bank as they would be able to process the transaction, instead I decided to contact Made to Last directly. I had been using a Aerobed for guests but sadly it decided to deflate and I just could not get it to inflate. My sister was coming that weekend and the time that I tried to order it gave me the option of waiting for two days only, perfect, but of course due to to issues I had the timescale had changed. I spoke to a lovely gentleman who dealt with my purchase there and then and ensured me that delivery would be the next day...it was, and may I add first thing. Wow am pleased with the service and the product, extremely comfortable. Thank you
- Nannette Grosvenor,
Excellent service, easy website to use, information on the bed was fully comprehensive, I felt I new what to expect, extremely good service throughout, delivery was prompt
- Verified Customer
We've used Made to Last before and once again found their customer service excellent. Any queries are always answered promptly.
- Verified Customer
First class service. Easy to order over the phone and quick delivery!
- Patricia Loveland,
Nothing was to much trouble
- Michael Hallam,
Excellent fast service of an excellent product
- Robert Whitehead,
Arrive before I expected.
- Verified Customer
Very pleased with the service I received. Product really good quality but slightly let down by the clip to hold bed closed as it was broken on delivery arrival, Would buy from this company again if need arose.
- PENNY DUKE,
Excellent Service from Made to Last. Great price and super fast delivery. Very pleased with experience.
- AMANDA WRIGHT,
I was very pleased with my purchase. The bed was delivered within two days and the quality of the product looks good.=
- Adi YAZDABADI,
Polite efficient service and good advice. My order was delivered promptly as requested.
- Andrew Jones,
They were brilliant - expedited the order after I enquirers about this and sent me a charming email too.
- Diane,
Great service
- Verified Customer
exactly what was needed, the only little drawback is the cover is a bit flimsy but I will accept it for the price.
- Michael Beddall,
Quick and easy service
- Sonya Beeston,

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