The Made to Last range of products are our own brand of products where we work directly with manufacturers to create high quality products that fit our ethos of high quality and long lasting products that are great value for money.
All products sold on MADE TO LAST have a clear guarantee shown on the product page. Customers can therefore judge the true cost and value of a product.
1) Product delivery to your front door. Product assembly will be completed by the customer - instructions will be provided.
2) If you feel you would like the item placed into your room of choice for you, unpackaged, the product fully assembled and the packaging taken away then there is a £30 charge.
In all cases please check the products packaging (if delivery to the door) and the product itself (if paying for installation) for damage before signing for it and if there is any visible damage then please refuse the delivery and mention it on the delivery note. This will help with any return/replacement/refund.
Returns period (in days)
Risk free returns
If your item arrives and you are unhappy with it for any reason then you can return it for a full refund. Please contact us within 14 days of your delivery for details on where to send your return.
Please note that a collection charge of £14.95 will apply to all returns as we will need to cover the cost of the delivery company coming to get your unwanted item.
Please ensure that the item is fully packaged as it arrived as otherwise we will not be able to accept a return.
If the item arrives damaged or is in some way different to the item you ordered then we will replace the item or refund you in full including the delivery cost.
*In case of damage: Please take time to unpackage your delivery with the delivery person present and inspect it for damage before you sign for the item. If there is damage then refuse delivery and send it back with the courier.
We are very proud of the products that we make and want all of our customers to enjoy them for many years. We offer this guarantee on the workmanship of the products so if you find an issue that you believe to be down to the manufacturing of the product then please let us know along with some photographs of the issue and we will work with you to repair or replace the product within the guarantee period.
The guarantee does not cover accidental damage by the customer.
UK & Europe
County of manufacture
Care & Maintenance
Care and Maintenance
Wipe clean with a damp cloth or dry duster.
You should complete this declaration if you are 'chronically sick or disabled' and the goods or services are for your own personal or domestic use. A family member or carer can complete this on your behalf if you wish.
You can find out more from the Helpsheets on the GOV.UK website or by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.
A person is ‘chronically sick or disabled’ if he or she is a person:
with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
with a condition which the medical profession treats as a chronic sickness
It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
For more information on VAT exemption please read this.